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Hello, we applied for my wife's Indian Passport surrender on 22 September 2025. We then traveled to India and now only I have returned back to Canada as my wife and bay are staying for a few months in India. In the meantime, while we were overseas, the Surrender Certificate and Cancelled Indian Passport of y wife was sent, since we were not at home to collect, it was returned back to BLS. Since my wife is not here, how should I proceed with getting the passport and SC to be redelivered. I tried emailing them and we get a reply to contact the helpline to initiate the redelivery process. The helpline number keeps disconnecting with a default message to submit an online escalation form. Has anyone been in this situation before? Thanks in advance.
Any help in collecting certificate?
 
Are photo specifications different for Surrender Certificate application and OCI application in Toronto Jurisdriction?
 
I went to a photographer. She told me that for surrender certificate it is 35*45mm now. And digital photo of 630*810 pixels. And for oci it is 51*51 mm.
 
Submitted Surrender Certificate application today at BLS Toronto office. I came to know that there is no need of physical 35*45 mm photograph as we upload Photograph as per ICAO specifications and submit printed application containing uploaded photo and signature.
 
Submitted application for surrender certificate on 17/02/2026.
Surrender certificate has been granted and is available for issuance: on 20/02/2026
Surrender certificate has been printed: on 23/02/2026.
Application has been printed, Kindly connect with Indian Embassy/Consulate. on 24/02/2026.
 
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Ready for dispatch on 25/02/2026 in the morning.
Dispatched via Courier on 25/02/2026 after 3:30 pm showing Purolator Airway Bill No.