Hello, we applied for my wife's Indian Passport surrender on 22 September 2025. We then traveled to India and now only I have returned back to Canada as my wife and bay are staying for a few months in India. In the meantime, while we were overseas, the Surrender Certificate and Cancelled Indian Passport of y wife was sent, since we were not at home to collect, it was returned back to BLS. Since my wife is not here, how should I proceed with getting the passport and SC to be redelivered. I tried emailing them and we get a reply to contact the helpline to initiate the redelivery process. The helpline number keeps disconnecting with a default message to submit an online escalation form. Has anyone been in this situation before? Thanks in advance.
