PR confirmation portal timelines

[$undar]

Hey guys, I just received portal confirmation. I’m tryna upload my photo and it gives two errors: photo too dark or too bright and that the photo is not between the pixel range. I tried a bunch of things and it doesn’t work. I’m attaching the photo. Can anyone help please. The photo was taken by shoppers people.

@GurpyarS Did u try today?

 

[Kiranarora]

Portal credentials received- Nov 25

Photo and Address Submitted- Nov 25

Waiting for eCOPR and PR Card

hi also received credentials today
did you get any pixel warning during photo upload on Portal?

 

[Kiranarora]

@GurpyarS Did u try today?
[/QUO TE]
i am also trying today but getting pixel warning

 

[Kiranarora]

Hi @GurpyarS…Even I am also facing the same issue. Seems it is global issue. Some new code deployed by IRCC today which didn’t work.

so what we should do . i mean can we upload like this. i am getting pixel warning

 

[harshj96]

Hello Harshj96

I got portal credentials and COPR for my application but my wife has a different application for her parents and they are still waiting for it.

Her parents got portal first email on 2021 November 18 from virtual landing unit, centralized network, operations support centre. But we didn't get the login credentials.

Did you get first portal email from virtual landing unit, centralized network, operations support centre? Did you reply to first email multiple times?

one email- from VLU ottawa.
I only replied once and they should probably get it soon. I noticed some other people from Nov 18 got the credentials today before me

 

[harshj96]

hi also received credentials today
did you get any pixel warning during photo upload on Portal?

Yes!

I just used photoshop to adjust pixels as requested in the warning and re-uploaded them. It worked!

You can also use this:https://www.resizepixel.com/

 

[$undar]

Yes!

I just used photoshop to adjust pixels as requested in the warning and re-uploaded them. It worked!

You can also use this:https://www.resizepixel.com/

Could you please provide your inputs because still I am getting error ?

I tried with 1200 (width) and height (1654)

The weird part is bright photo is getting converted to darker.

 

[KanchanaP]

Hi guys! I'm still waiting for my credentials. I received and replied to the email on Nov 11. When you replied to the email, do you have to write your application number in the subject line? I'm curious if this may have caused my reply to fall through the crack. I even sent them a webform but only received an automated reply.

 

[C_I_A]

Hello everyone, here is my PR confirmation portal timelines

1. When did you receive an email asking for information? Oct 27, 2021
2. When did you receive your log in details for the portal? Oct 28, 2021
3. When did you declare your presence in Canada, updated the address and uploaded a picture on the portal? Oct 28, 2021
4. When did you receive ECOPR? pending
5. What is the VO? Etobicoke
6. When did you receive your PR card in the mail? pending

Question: Is there anybody waiting for Ecopr from October?

I just recieved eCOPR...

 

[harshj96]

Could you please provide your inputs because still I am getting error ?

I tried with 1200 (width) and height (1654)

The weird part is bright photo is getting converted to darker.

It's in between right?
So make sure that it's in between and it works.

I used 1680 width and the complementary height was 2353 (i did not choose the height). Then when you reupload, you wont get the warning

 

[$undar]

It's in between right?
So make sure that it's in between and it works.

I used 1680 width and the complementary height was 2353 (i did not choose the height). Then when you reupload, you wont get the warning

Thanks @harshj96 for your valuable response.

Now, the pixel issue is resolved. But the photo is getting darker after I upload it.

Warning: Your photo does not meet the following requirements:

• Brightness: Your photo may be too bright or too dark.

 

[ajp2017]

Thanks @harshj96 for your valuable response.

Now, the pixel issue is resolved. But the photo is getting darker after I upload it.

Warning: Your photo does not meet the following requirements:

• Brightness: Your photo may be too bright or too dark.

@harshj96 @$undar

Did you also crop the photo and align the face inside of the inner green circle ?

Even though we upload a 50*70 photo, the tool is asking us to crop.

 

[$undar]

Did you also crop the photo and align the face inside of the inner green circle ?

Thanks a lot for ur inputs @ajp2017 . Now the darkness error message is not displayed.

But final confirmation photo is displayed in black/white color. Could you please confirm is it fine ? Whether after you upload, photo is in original color or black/white ?

 

[ajp2017]

Thanks a lot for ur inputs @ajp2017 . Now the darkness error message is not displayed.

But final confirmation photo is displayed in black/white color. Could you please confirm is it fine ? Whether after you upload, photo is in original color or black/white ?

YES, the photo is displayed in Gray Scale format (Black and white format) not in Original Color format

But I am not sure whether we are supposed to crop. Because cropping will reduce the dimension. If you crop it wont be 50*70.

Honestly not sure what to suggest here.

 

[$undar]

YES, the photo is displayed in Gray Scale format (Black and white format) not in Original Color format

But I am not sure whether we are supposed to crop. Because cropping will reduce the dimension. If you crop it wont be 50*70.

Honestly not sure what to suggest here.

Sure @ajp2017 Thank you. I uploaded it in the Gray scale format itself. I will keep posted in this forum if I get an update.