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Posting on behalf of someone I know
April 5th 2023 - PR application
August 7th - FD(ghost message)
August 7th 2026 -- P1( almost 5pm lol)
August 11th 2026 - P2. ( she submitted)

She has a pre planned trip for August 31st. Does anyone have a suggestion of what she can do??
Can she come in with her RTD.
Will she be allowed to get into the plane?.
With the current time, we are not sure she would get pr card before she travels.
 
Hi there,
I had this exact same issue! The PR Confirmation Portal is actually the same website where your initial PR application was submitted (before you linked it to GCKey).

Because you used a representative, they likely created that original account using your email address. That is why the system is telling you an account already exists.

Here is what you should do to get in:
Contact your representative: Ask them for the password they originally used to create that portal account for you.
Try "Forgot Password" again: This is what eventually worked for me to bypass the confusion. Make sure to double-check your spam or junk folders just in case the reset link is getting filtered out.

Good luck getting your eCOPR!
Worked. Thanks
 
P2 TODAY, But I when I logged into the portal, only the main applicant's name appeared; the dependents' names were missing, and there was no option to upload photos except for the main applicant's. Has anyone else experienced this and can explain what they did?
 
Hi everyone, I’d really appreciate some guidance.

I received an email stating that my new permanent residence confirmation case has been created under my IRCC Permanent Residence Portal account. However, I don’t remember ever creating a PR Portal account.

I tried creating one, but it says that an account already exists with my email address. I’ve tried the passwords I can remember, but none of them work. I also tried the “Forgot Password” option, but I haven’t received any email or link to reset my password.

I’m now a bit confused because I’m not sure whether I actually have an account or how I’m supposed to access the one IRCC says was created.

Has anyone experienced something similar? If so, how did you regain access to your PR Portal account?

P.S- I had a representative. Does that matter?

Thank you so much for any guidance!
The same thing happened to us today. My husband has a representative and used his residency portal to apply three years ago. He used his email and password. When he logged in today and saw that there was an existing account, he indicated that he had forgotten his password. He quickly received a code by email, which allowed him to change the password, and that solved the problem. There's no need to create a new account.
 
P2 TODAY, But I when I logged into the portal, only the main applicant's name appeared; the dependents' names were missing, and there was no option to upload photos except for the main applicant's. Has anyone else experienced this and can explain what they did?
I faced the opposite, main applicant and dependents that were part of the asylum claim got P1, inland dependent didnt, then for P2 everyone got a case created, then for eCoPR principal applicant got it and inland hasn’t yet
 
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P2 TODAY, But I when I logged into the portal, only the main applicant's name appeared; the dependents' names were missing, and there was no option to upload photos except for the main applicant's. Has anyone else experienced this and can explain what they did?
Each applicant should receive each email, and if you provided 1 email for the family, it should show under same portal
 
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I faced the opposite, main applicant and dependents that were part of the asylum claim got P1, inland dependent didnt, then for P2 everyone got a case created, then for eCoPR principal applicant got it and inland hasn’t yet
Same for us ! Main applicant got Ecopr on Aug 04 but inland dependent still waiting
 
Each applicant should receive each email, and if you provided 1 email for the family, it should show under same portal
It's a single email address for everyone. A friend advised me not to reply to Portal 2 until we all appear on it. I sent an email from Portal 1 to the immigration officer, explaining that the dependents' names don't appear on Portal 2 and that there's only one email address. I hope the email is answered soon.
 
I've prepared my documents (dr letters, flight, hotel) to submit a webform once I get my ecopr...to expedite PR card delivery for my spouse...she will be traveling in Sept...
your spouse use foreign passport or rtd? because there will be no need for that if she uses rtd, as she can always return with rtd until she gets her pr card