+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Called IRCC today and spoke to an agent. The agents do not know anything about the case. The only recommendation was to submit a request through a webform. The agent mentioned that the form is first triaged by them and they manually upload the form into another system which is then reviewed and respondde by the decision making officers.

Helpful and also unhelpful at the same time.
 
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