Hello,
I did my biometrics on Jan 14th, the information appears in the applicant information box on my GCKey page, but next to biometrics it says "We have not received your fingerprints. Check your biometrics request message below for details."
I raised technical CSE, and called an agent, they confirmed that the responsible office received it.
I also emailed the Canadian Embassy in my country, which confirmed that my biometrics are on file.
That is a weird and frustrating situation, I tried to just ignore it and hope for the best, but seems I can't just leave it this way
Anyone was able to resolve such an issue? What should I do?
I did my biometrics on Jan 14th, the information appears in the applicant information box on my GCKey page, but next to biometrics it says "We have not received your fingerprints. Check your biometrics request message below for details."
I raised technical CSE, and called an agent, they confirmed that the responsible office received it.
I also emailed the Canadian Embassy in my country, which confirmed that my biometrics are on file.
That is a weird and frustrating situation, I tried to just ignore it and hope for the best, but seems I can't just leave it this way
Anyone was able to resolve such an issue? What should I do?