Client Portal
+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
  • Forums
  • Immigration to Canada
  • Express Entry / Expression of Interest

We have not received your fingerprints. Check your biometrics request message below for details.

evan9160

evan9160

Star Member
Feb 2, 2018
146
37
Hello,
I did my biometrics on Jan 14th, the information appears in the applicant information box on my GCKey page, but next to biometrics it says "We have not received your fingerprints. Check your biometrics request message below for details."
I raised technical CSE, and called an agent, they confirmed that the responsible office received it.
I also emailed the Canadian Embassy in my country, which confirmed that my biometrics are on file.
That is a weird and frustrating situation, I tried to just ignore it and hope for the best, but seems I can't just leave it this way

Anyone was able to resolve such an issue? What should I do?
 
hpob

hpob

Newbie
Feb 4, 2019
5
2
Hi there,

We are in the same boat with this one.

Completed biometrics on Jan 21st at the London, UK VAC office. Application form status changed to submitted today.

Biometrics numbers have been assigned to myself and dependent, with validity through to 2021.

Says the following in the application summary.
We have not received your fingerprints. Check your biometrics request message below for details.

I think there are a few people in the same boat with this one - see https://www.canadavisa.com/canada-immigration-discussion-board/threads/we-have-not-received-your-fingerprints-check-your-biometrics-request-message-below-for-details.595112/ also

Hoping that it's a bug in the IRCC website - if you hear anything else please provide an update
 
  • Like
Reactions: evan9160
evan9160

evan9160

Star Member
Feb 2, 2018
146
37
hpob said:
Hi there,

We are in the same boat with this one.

Completed biometrics on Jan 21st at the London, UK VAC office. Application form status changed to submitted today.

Biometrics numbers have been assigned to myself and dependent, with validity through to 2021.

Says the following in the application summary.
We have not received your fingerprints. Check your biometrics request message below for details.

I think there are a few people in the same boat with this one - see https://www.canadavisa.com/canada-immigration-discussion-board/threads/we-have-not-received-your-fingerprints-check-your-biometrics-request-message-below-for-details.595112/ also

Hoping that it's a bug in the IRCC website - if you hear anything else please provide an update
Click to expand...

This situation kind of sucks, and I really hope it won't affect our application. I don't want to get rejected based on a system glitch out of my control.
 
V

Venkata Mamidi Rama

Newbie
Jul 18, 2019
6
1
evan9160 said:
Hello,
I did my biometrics on Jan 14th, the information appears in the applicant information box on my GCKey page, but next to biometrics it says "We have not received your fingerprints. Check your biometrics request message below for details."
I raised technical CSE, and called an agent, they confirmed that the responsible office received it.
I also emailed the Canadian Embassy in my country, which confirmed that my biometrics are on file.
That is a weird and frustrating situation, I tried to just ignore it and hope for the best, but seems I can't just leave it this way

Anyone was able to resolve such an issue? What should I do?
Click to expand...
Hi I have a similar problem, Can you give me details about how to contact the agent over phone ?? thanks
 
S

santab

Hero Member
Sep 15, 2018
223
150
I am in same boat. Have received confirmation that biometric is received. So no need to worry. As long as your biometric application number appears in profile page, you are good
 
CrisC

CrisC

Newbie
Dec 29, 2018
8
7
Jamaica
Category........
FSW
App. Filed.......
08-03-2019
AOR Received.
08-03-2019
Passport Req..
September 24, 2019
VISA ISSUED...
October 01, 2019
LANDED..........
October 17, 2019
The same thing has happened to me. My biometrics were submitted April 29, 2019 and until this day July 20, 2019 my status still has not changed to submitted.

I emailed IRCC twice, and both times I was reassured that the relevant office has the information. I have just resigned myself not to worry. It will work itself out.
 
You must log in or register to reply here.