I had my status "On Hold" for a while where neither WES or University was taking care of it. I had requested my relative to go to university and follow up with the university office. It is Andhra University, Vizag and got the information that student has to pay a fee to get the documents verification. This information was not shared to me either by AU or WES and I have been waiting thinking some verification is going on behind the scenes, fact is it is not. I paid the verification fee to AU and then they confirmed the documents to WES, I wasted almost 2 months and whenever I enquired WES about the status, there is standard template response from them saying we are waiting response from the institution. I would recommend to reach out to University and get the confirmation to WES. I wasted almost total 3 months due to this miscommunication.