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For general information, please visit our website<http://www.cic.gc.ca/>.
IMPORTANT: If you are the applicant or an authorized representative, you must provide us with your application number in the subject line of your email and include in the body of your email the following information:
· Surname and Given name(s);
· Date of birth (YYYY-MM-DD);
· Unique Client Identifier (UCI) number / Client ID number;
· Category of Immigration (CEC, Provincial Nominee, Family Class, Federal Skilled Worker, Temporary Resident);
We are not able to respond to questions regarding:
o Expedited processing of non-urgent cases;
o Permanent Resident cards<http://www.cic.gc.ca/english/information/pr-card/index.asp>;
o Citizenship applications<http://www.cic.gc.ca/english/citizenship/index.asp>;
o Super Visas<http://www.cic.gc.ca/english/visit/supervisa.asp> for Parents and Grandparents;
o Study<http://www.cic.gc.ca/english/study/index.asp>/Work permits<http://www.cic.gc.ca/english/work/index.asp>;
o Confirmation of receipt of documents;
o Status inquiries that are within processing times<http://www.cic.gc.ca/english/information/times/index.asp>.
To change your address, check your application status, or pay fees please visit the My Immigration or Citizenship Application<http://www.cic.gc.ca/english/e-services/index.asp> webpage.
For all other case related questions, or if you are experiencing technical difficulties with your online application, please use the Case Specific Enquiry form<https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx?_ga=1.226794587.793375893.1417715844>.