Hello knowledgeable folks,
Please advice:
Supervisa application for parents was submitted several months ago. Biometrics fee requested and paid for, and then biometrics instruction letter was given. However, parents needed an extension and so they used the online web-form as advised in the letter to ask for an extension. They subsequently scheduled an appointment online with confirmation letter for the bio collection at a VFS in their country for a date they were ready to travel to give their biometrics. However, their VFS office refused to collect their biometrics as they said they did not come within 30 days of the letter even though they have earlier requested for extension from IRCC using the online webform.
Please kindly advise on how they could remedy or resolve the situation as they've been calling IRCC contact line and no real person has responded for them to speak to.
Thank you.
Please advice:
Supervisa application for parents was submitted several months ago. Biometrics fee requested and paid for, and then biometrics instruction letter was given. However, parents needed an extension and so they used the online web-form as advised in the letter to ask for an extension. They subsequently scheduled an appointment online with confirmation letter for the bio collection at a VFS in their country for a date they were ready to travel to give their biometrics. However, their VFS office refused to collect their biometrics as they said they did not come within 30 days of the letter even though they have earlier requested for extension from IRCC using the online webform.
Please kindly advise on how they could remedy or resolve the situation as they've been calling IRCC contact line and no real person has responded for them to speak to.
Thank you.