User information could not be found.

[shmindrik]

Hello everyone,

As a developer myself I can confirm that the issue is not on our end. It seems like some bug appeared within the IRCC portal login functionality.
The only way we can help is to let the developers know that the error imacts a lot of users, by that please fill the form with next information:

Type of application/enquiry: Technical difficulties
Your enquiry:
Can not sign in to the IRCC Portal.

Precondition:
1) go to https://portal-portail.apps.cic.gc.ca/signin?lang=en
2) fill in the User Email and Password
3) Press Sing In button
4) Waiting for the loader to disappear
5) Observe the error:
"There were issues submitting your form.
User information could not be found. Please try again later."

Please make sure you have filled in your Client ID number (UCI)!

Hello,
Have the same issue: User information could not be found. Please try again later.
Please try to fill the form as suggested by clarkq. Maybe it will help.

 

[Pindimurree]

Can’t log into my IRCC portal today. Same issue. User not found.

 

[Jayile]

I have this same issue again. User information not found. How were you guys able to resolve this

 

[Pindimurree]

I have this same issue again. User information not found. How were you guys able to resolve this

No resolution yet. Seems system wide. Might be okay by tomorrow.

 

[IRCCisSlow]

same issue here. Tried changing browser, clean cache, change password. None of these works.
PS, I have reported this issue via the web form. I encourage everyone having this issue to submit a form.
So the developers can fix it asap.

 

[Jayile]

No resolution yet. Seems system wide. Might be okay by tomorrow.

Thank you.
Keeping fingers crossed and hope it’s resolved by tomorrow

 

[adzees]

is it working for anyone yet?

 

[Ryan_Started_Fire]

Its still not working now, you guys, I suggest everyone to fill in this webform so that folks at ircc would fix this soon https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

 

[adzees]

every one is having the issue. I am sure their IT is working on it to fix the issue. Wait till tomorrow for a fix. Filling out the web form is nothing but spamming the already exhausted system.

 

[vishnupanicker03]

Not working for me as well. Getting the same error. However, got an email from IRCC that you have a new message on your application. Has anyone got the same ? Would it be a glitch?

 

[mohammad.sj]

Not working for me as well. Getting the same error. However, got an email from IRCC that you have a new message on your application. Has anyone got the same ? Would it be a glitch?

Same. I received two emails like that.

 

[niloofarakbs]

I have the same issue

 

[niloofarakbs]

Would it be solved by tomorrow? Has anyone contacted them?

 

[hectorloco]

Same Issue. The perks of the IRCC NEW portal.

 

[ismail550]

I am having the same issue. I don't have enough time to apply for the visa, when is the portal going to be fixed?