Update - and More Questions on PR Card Renewal and Situation B Previous Post

[EdinSC]

Thank you for all of your input. Right now we have a web form in seeking clarification on the application status and will see what response we get.

Other than that we will ride it out for a while to see what happens with the application.

 

[EdinSC]

Update

Hello folks,

If you recall we submitted a webform asking why we could not see the status of my wife's application in the tracking tool. The permanent resident portal shows it as "initiated" and last action on Mar. 13, 2025.

The answer to the webform came yesterday. I have copied it and included it below. I am curious if you see or interpret anything specific into the response.

Thanks again,

Ed

"We verified the information you provided and can confirm that your application is not available in the system yet.

Furthermore, we require further information in order to access the file.

In order to better assist you, please resubmit your request by including the following information in a letter of explanation and uploading it in the IRCC Web form:

• Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
• Date of birth (YYYY-MM-DD),
• Client ID Number, UCI or Application Number,
• Country of birth,
• Type of application,
• Date on which the application was submitted or received,
• Mailing method (courier, Canada Post (registered or regular mail), etc.), company used, confirmation no.,
• Complete address (including the postal code and the unit number) where the application was sent,
• Receipt number,
• Current address,
• Telephone number(s),
• Email address (if the application was submitted online, please confirm the email address used to register the account), and
• (If applicable) All documents submitted with your previous Web form request.

We will gladly reply to your enquiry within 5 business days following the reception of the above information."

 

[Caro2007bis]

It looks like more complex cases of PR renewal are treated as an “other category”. From my recent experience, PR renewals in which additional justification needs to be provided and verified take much longer. We recently had a case in our family that involved PR card that expired while the individual was overseas. They did not meet the minimum stay requirements in Canada but could justify why. The individual was granted a multiple entry PRTD, returned to Canada, submitted the application from whitin Canada. 4 months later, the application could still not even be tracked on the system, and contacts made via webform were not very helpful. After speaking with IRCC on the phone, we were finally able to get the application number, which we included in all subsequent webform communications (we found out that without referencing the application number, webform requests are not linked to the application). Anyway, the IRCC agents claimed that everything looked fine but could not explain the delay in processing (12 days >> ; months and counting). As this case involved significant urgency (justified), we contacted our local MP and also put IRCC on notice regarding the delay. In less than half day after the MP contacted IRCC via their direct urgent line, the card was issued. These types of application definitely take longer, possibly are assigned to officers dealing with all “other” non routine PR applications and there’s a huge backlog. For example. Humanitarian ground applications are taking IRCC 22 months to process and based on our experience, these are probable processed by the same officers as “other” PR applications. So the timeline for processing is really TBD unless you can get IRCC to treat your file with urgency. In our case we were lucky that our urgency was fully justified. Good luck.

 

[canuck78]

It looks like more complex cases of PR renewal are treated as an “other category”. From my recent experience, PR renewals in which additional justification needs to be provided and verified take much longer. We recently had a case in our family that involved PR card that expired while the individual was overseas. They did not meet the minimum stay requirements in Canada but could justify why. The individual was granted a multiple entry PRTD, returned to Canada, submitted the application from whitin Canada. 4 months later, the application could still not even be tracked on the system, and contacts made via webform were not very helpful. After speaking with IRCC on the phone, we were finally able to get the application number, which we included in all subsequent webform communications (we found out that without referencing the application number, webform requests are not linked to the application). Anyway, the IRCC agents claimed that everything looked fine but could not explain the delay in processing (12 days >> ; months and counting). As this case involved significant urgency (justified), we contacted our local MP and also put IRCC on notice regarding the delay. In less than half day after the MP contacted IRCC via their direct urgent line, the card was issued. These types of application definitely take longer, possibly are assigned to officers dealing with all “other” non routine PR applications and there’s a huge backlog. For example. Humanitarian ground applications are taking IRCC 22 months to process and based on our experience, these are probable processed by the same officers as “other” PR applications. So the timeline for processing is really TBD unless you can get IRCC to treat your file with urgency. In our case we were lucky that our urgency was fully justified. Good luck.

Can you explain why you feel that PR card processing under H&C is being processed by the same people processing H&C applications? They are extremely different. One is applying for PR while the other one is already a PR trying to renew their travel document/proof of PR status. Have never seen any indication that this is the case and processing for PR card based on H&C is still faster than H&C. Would also caution your family member that even if they have received their new PR card they still must meet their RO or they could get reported again if they leave Canada in the first 2 years after getting their new PR card. In general if people are not returning to Canada permanently and the H&C issue has not resolved many should delay applying for the PR card based on H&C.