+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

Track your PR card timeline and processing times here

pieceofcake

Star Member
Feb 4, 2014
138
4
Category........
Visa Office......
Sydney
Job Offer........
Pre-Assessed..
App. Filed.......
27/04/2015
Doc's Request.
nope
AOR Received.
22/07/2015
Med's Done....
26/12/2015
Passport Req..
15/04/2016
VISA ISSUED...
19/04/2016
LANDED..........
21/04/2016
Hi guys.
Just a little update.
April 21st - Landing
June 21st - my wife and I received PR cards (no card for daughter)
August 29th - received note from CIC that we need send new photos for our daughter and we canceled her airplane ticket (she was intend to go to our home country)
September 5th - send new photos to CIC
So, we need to waiting for her PR card few more months.
We are happy because we has become permanent residents but when will this waiting finished finaly? We are totaly exhausted.
Someone from this forum has give a good advice ... find a hobby when waiting. That will keep us busy and save a lots of nerves.
Good luck to everyone.
 

zanny

Hero Member
Jul 13, 2015
203
17
Category........
Visa Office......
New Delhi
NOC Code......
1112
Job Offer........
Pre-Assessed..
App. Filed.......
06-09-2015
AOR Received.
30-10-2015
IELTS Request
27-07-2015
Interview........
Not reqd
Passport Req..
08-12-2015
VISA ISSUED...
17-12-2015
LANDED..........
Mid-2016
dublinfunk said:
I think I am seeing a pattern.

For those that got approved and issued COPR last year the COPR still have the 35x45mm photos on them along with a visa validity of 6 months which takes us to around April / May 2016 before they expired.

Thus when we all landed this year, what was attached to our COPR was the 35x45mm photos. However, for those that are landing on June / July they might have gotten their COPR on January when the new pictures are already required thus they are sporting the 50x70mm photos.

Of course there are outliers wherein some have 35x45mm photos where issued probably this was the transition period of the card production machines. However, I think the main reason was that the photo specification changed and the people that were granted COPR late last year did not get any advice that photos will need to be re-taken etc. or we didn't check it with the new specifications (I know I did not because I was too exhausted with the whole process of waiting that time)

Anyway, I think as a rule is if you submitted your COPR when you land with a 35x45mm photo around April or onwards then expect a photo request. If you are just landing, IT wouldn't hurt to include a 50x70mm photo as part of the documents you submit at the landing proceedings.

Of course there could be other reasons like shadow / etc. but I think what I described was the case for me. What I failed to take account of is that the officer at the landing proceedings is not the ultimate say whether a picture passes or not.

So two things:

1. When did you get your COPR? Was it last year?
2. When you landed did you provide a picture of 35x45mm or 50x70mm?
1. CoPR in Dec 2015
2. 50X70mm pic on CoPR. Immigration officer did not ask for photos when we landed.

I was asked to resubmit the photos.

Any idea if after receiving the photos we join the queue at the back or processing of PR cards starts immediately?
 

nrc1978

Hero Member
Sep 10, 2014
227
32
wildemam said:
I landed April 30.

No news

Still processing

No photo request

Hi,

Me too...landed on 27th April with my Spouse in Toronto and still waiting for the PR card. No re submission of photo has been requested. My friends who landed in Niagara in 1st week of May have already received their PR cards last months.

Ravi
 

jc94

Hero Member
Mar 14, 2016
830
163
I appreciate this is complaining about being fortunate, but I just heard post I sent to the UK from Canada last Thursday arrived.
Yet apparently my PR card from Ottawa to Toronto dispatched Tuesday has still not arrived.

I guess I'm posting this for two reasons, firstly because I'm having a generic gripe about Canada Post and am still not 100% convinced CIC actually sent my card given the number of people who get told when calling "oh we just sent it"; but also to point out that at least some of the delays here could be due to Canada Post, and not just the CIC.

Still, I'll update should it ever arrive.
 

jc94

Hero Member
Mar 14, 2016
830
163
My card has now arrived.

Landed June 5th Rainbow Bridge
Card sent August 2nd
Card arrived August 8th

8) ;D

No additional photo request.
Good luck all.
 

dublinfunk

Star Member
Apr 11, 2015
101
2
Hi guys,

For those that landed last April, have you tried calling CIC call center? I have not yet received any formal photo request but when I called the call center, the agent sent me the letter below.

"Sir, Madam,

Thank you for contacting Immigration, Refugees and Citizenship Canada. I am pleased to follow up on your request:

Permanent Resident card - Photo retake required
If you applied for a Permanent Resident card (PR card) and the Case Processing Centre requires that you provide two new photos, you must send them according to the photo specifications with, if available, the letter/email received to this effect or an explanation letter (including your complete name, date of birth and UCI) to the following address:
Address for new PR:
Case Processing Centre - PRC
P.O. Box 4500
Sydney, Nova Scotia
B1P 6L1
Address for existing PR (e.g., PR card replacement):
Case Processing Centre - PRC
P.O. Box 9000 ATT TLM/T3
Sydney, Nova Scotia
B1P 6L1
Please note that if you do not send the requested information within 180 days from the date of the letter, you will have to submit an Application for a Permanent Resident Card (PR Card) and include the payment in order to obtain a PR card."

So I went ahead and got my photo taken with a letter explaining that I am resubmitting my photos and my UCI number and name/birthday. I did not include IM5455 since it wasn't asked in the letter (is this OK?)

Anyway please give CIC a call. They mentioned that it takes 5 days since they trigger the notification for the email to be sent out. The agent was just kind enough to email it to me.

Cheers!
 

smtele

Hero Member
Apr 30, 2015
242
30
Category........
Visa Office......
Ottawa
NOC Code......
2173
Job Offer........
Pre-Assessed..
AOR Received.
27-12-2015
Passport Req..
05-06-2016
LANDED..........
29-06-2016
harirajmohan said:
Quote from previous post by a member sometime ago:
1-888-242-2100 doesn't work if you are outside. Try 1-613-944-4000 and then a series of 1111131 (when asked to press a digit). This should take you to CIC representatives.
If you have GMAIL (no matter where you are) you can make free phone calls from google voice to the US and Canada.

I have used the other number recently too for tracking PR card hence it will work from your location too.
Thank you very much (+1 for you). I called 1-613-944-4000 and the series that worked for PR card status: 1111141
 

mirandayma

Full Member
Jun 27, 2016
45
0
does anyone know the reasons for rejected photos ?

i am planning to land at niagara this/next weekend. would it help if i retake my photos now and provide them to the officers when i land....?

trying to avoid future problems...
 

zanny

Hero Member
Jul 13, 2015
203
17
Category........
Visa Office......
New Delhi
NOC Code......
1112
Job Offer........
Pre-Assessed..
App. Filed.......
06-09-2015
AOR Received.
30-10-2015
IELTS Request
27-07-2015
Interview........
Not reqd
Passport Req..
08-12-2015
VISA ISSUED...
17-12-2015
LANDED..........
Mid-2016
For those waiting for PR card for more than 60 days, it is better you call the call-centre. When i called them them they were like "we had sent you an email yesterday regarding new photos" - Yesterday was sunday btw and the email they send me letter that day's date.

Please call and confirm. The waiting time can be very annoying but it is what it is!
 

zanny

Hero Member
Jul 13, 2015
203
17
Category........
Visa Office......
New Delhi
NOC Code......
1112
Job Offer........
Pre-Assessed..
App. Filed.......
06-09-2015
AOR Received.
30-10-2015
IELTS Request
27-07-2015
Interview........
Not reqd
Passport Req..
08-12-2015
VISA ISSUED...
17-12-2015
LANDED..........
Mid-2016
mirandayma said:
does anyone know the reasons for rejected photos ?

i am planning to land at niagara this/next weekend. would it help if i retake my photos now and provide them to the officers when i land....?

trying to avoid future problems...
Carry a new set of photos. Request the officer to kindly take extra photos with the copy of CoPR. And then pray!
 

CanBC

Star Member
Feb 16, 2016
104
5
zanny said:
Carry a new set of photos. Request the officer to kindly take extra photos with the copy of CoPR. And then pray!
I don't think it really matters either way, its just bad luck

When I got my PPR request it was for 50mmx70mm photos and I did an inland landing and didn't submit new photos.
 

One_Topsy

Champion Member
Sep 12, 2015
2,177
133
Canada
Category........
Visa Office......
Accra
NOC Code......
2281
Job Offer........
Pre-Assessed..
Nomination.....
30-11-2015
zanny said:
Any idea if after receiving the photos we join the queue at the back or processing of PR cards starts immediately?
That's a question I would like to know the answer to as well!

Anyone here who was requested to submit photos and got their card?
 

cheire

Champion Member
Jan 19, 2016
1,007
104
Canada
NAME Landing Date PR Card Received Days Landed at.
Chechi_298 Nov,15 Waiting -
Ain08 8 April 12 July 96
Dublinfunk. 25 April Waiting -
Gilean 4 May 15 July 73
Confused 7 May 17 July 72 Vancouver BC.
Lijoat 8 May 15 July 69 Niagara.
Ozils 13 May 19 July 68
S.jagjit 15 May 15 July 62 Toronto.
Vicky1207 16 May 20 July 66 Burlington, Ontario
Sehbaaz 17 May 15 July 60 Peace arch
Nmeka 24 May 19 July 57 Rainbow Bridge
One_Topsy 2 June Waiting Toronto
Jc94. 5 june. 8 august
ay_caramba 8 June Waiting Eastport-Kingsgate border
Zanny 8 June. Waiting. Toronto
Frendz. 10 June 30 July Douglus Surrey/BC
Fuyii. 11 June 29 July 49 BC
Emak 11 June Waiting Toronto Pearson
Jimson. 11 June 3 August 53 Emerson,Pembina
Aniarmhi. 12 June. 3 August. 53
Aifarooqi. 13 June Waiting
Falcon_lions. 14 June. 4 August 52
Manpi 17 June Waiting
Farmore 18 June Waiting Coutts, Alberta
Pillow. 19 june. 5 august. Woodstock,NB
TAHA1111 19 June 5 Aug(waiting for 2 cards)
Martha1901. 20 june. 5 aug
Dupsy21 22 June 5 Aug(Waiting for 1 card
Malik87. 23 june. 9 august
Han 29 June Waiting Blue Water Bridge, Sarnia
Cheire 30 June Waiting
Expressentryqueen 3 July Waiting Regway,SK
Mpiri123. 12 july. Waiting. Alberta