That's correct, call center agents cannot influence the speed or outcome of processing. I called just because I was curious to find out what stage my application is at. Alternatively, you can order GCMS notes to get more details on the progress of your application, but in no way calling or getting notes would speed it up.Just out of curiosity wanted to ask, if there is any benefit by calling them and asking them about the application status as we still see our status In Process? In all probability the agent will say that background check is going on or something like that. But as I understand, they can't do anything about our application apart from this info?