mercur said:
I called today and I received very worrisome response from the person I spoke with. Basically I told her that my application was received on July14th and she told me that she can't see it anywhere (I assume she meant the internal computer system). She then put me on hold and when she returned, asked me for the tracking number, my wife name and the receipt number. Than she told me that she will send a request for investigation. She also told me that she will not have any further information for 30 days after she sends it.
I don't know what to make out of it. Do the phone staff actually have any information whether the application was physically received? Because she definitely sounded like she should have information but she does not. Did they lost my application or somebody's dog eat it???
Dose anyone know how the internal procedures are?
Sometimes these agents don't know much information about your file. The first time i called was on Sep 12, this agent said, the application MIGHT be in a process, so check after 2 weeks. But i decided to call after a week. So i called on 19th Sep, this agent said, my file is not opened yet
because she couldnt verify my address. I told her i called before and was told that it was in process, how come its not open now?? she put me on a hold for few mins, and she told me i got approved already! And i checked my ECAS couple of days back, and it said i was approved on sept 8th! I was approved before I made a first call to CIC!! So yea, just try calling again and verify. You might get different answer this time.
