Yep I have contacted her since October. But she makes me wait until the 12months mark before contacting AVO. Finaly she sent them a message on February 5th and they replied on February 9th saying my application is in queue to be reviewed by an analyst. I called her back last Thursday and asked her to take a look on the file and she called me back Friday and said they begin to work on the file February 10th 2018. But she didn't understand why but AVO received my file since 28th February 2017 but they first opened it on October 17th. And I told her they opened it because my husband sent them an email on October 16th because we didn't hear anything since February. So I am pretty sure they just forgot our application and begin to search for it when we begin to border them by email.At least they pulled your file to actually look at it. Have you been in contact with your MP since you are over the 12 month mark?
Anyway at least I know that now someone is taking care of our file. Thank all of you.