Hello MoH1979,
Thanks for the warm welcome!
My case is quite special! I applied Sept 3rd 2014, by Oct 2014, i got an email saying i was missing 2 vital documents; my main sponsorship app and my husband's PR app. Ï called them and they told me it wasn't missing but rather, the forms i used where the old ones.. ok so i quickly filled a new one and sent it out that day and my tracking info said they received it the next day Oct 8th.
November 26th i got another email saying i was missing everything in my package aside from my husband's form.. so i had to send them a whole new set of letters, pictures, passport photographs, photocopies of applications, and copy of my proof of payment Copy 1. i send this Dec 2nd with a letter inside stating my displeasure of how my file has been treated. I got my first good news Feb 26th saying they had received my app and only to get a package in the mail a week later saying my application was returned cos it was incomplete and to make matters worse for them, they also included someone else's application for work permit. The letter in the package was dated Feb 25th a day after I got the little piece of good news so I called them because I was confused and immediately they heard I had someone else's application included in mine they quickly checked my file, said that I should disregard the package because the application # showing on it doesn't reflect on their system and that they can only see one application being processed for me which was the one I got a response to on the 25th of Feb. So the agent escalated my application to the next level saying I had passed the processing period and I got a call back the next day asking me nicely to return the other person's app and that I'll be hearing back from them soon regarding my app. True to their words, I got my SA email the next day, 19th March and that my hubby's app has been forwarded to Accra, Ghana.
So I applied for my CSQ the next day, I walked it over to their office to avoid long stories and now we are both waiting..