hey guys hope someone can help me with my moms super visa situation, i applied super visa for my mon last year 11th march 2021 through online gckey portal. back story my mom had supper visa before and visited my 2019 before pandemic, end of 2019 her passport expired so her visa expired too. so i applied to get new super visa for my mom last year and its been about a year but haven't got any result or haven't hard from them, it just shows still processing. i tried to do contract with them filling out web form and got an email back saying still processing and they will get in touch, and at the same time i get to know that there is new portal have been launched and people are reapplying who ever applied before 7th September 2021, so i am really confused whether to apply again or keep waiting, please someone help me with this situation. and for better understanding i am attaching the response i received from IRCC.
Please be advised that due to the impacts of COVID-19, IRCC offices are experiencing processing delays as such our office is not able to provide you a definitive time frame for finalisation. Your application is now pending for review. We will be in touch with you directly via your online account should we need any additional information from you or to advise you of the next step.
You may wish to consult our website on the announcement for visitor visa applications submitted before September 07, 2021 at https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors/visa.html
Rest assured that our office is making all the necessary efforts to process requests as soon as possible; however, having to respond to status updates on applications will affect the processing times.
We thank you for your patience in this difficult time.
Immigration, Refugees and Citizenship Canada (IRCC) / Immigration, Réfugiés et Citoyenneté Canada (IRCC) / BY
High Commission of Canada, Singapore / Haut commissariat du Canada, Singapour
Website | Site Web: www.canada.ca/immigration
General Enquiries: Singaporeemail@example.com