Before the full job details, So far I think this job puts me under NOC 2282 but I just need some/any veifification and thoughts on it because the Job Requirements are a little lower than the HRSDC description. I've shortened the description just to include main points given im typing this all out. Now the description excludes this because they're under contract by their client, but the work is for an ISP and we troubleshoot and resolve people's internet connections.
TECHNICAL RELATIONS ASSOCIATE
Purpose: The TRA is an individual committed to providing outstanding technical service support and one who thrives in a challenging work environment. After completion of extensive classroom training and defined on the job training period, the TRA will support customer satisfaction by providing friendly customer service and accurate information through superior listening skills and first contact resolution. The TRA will respond, investigate and resolve inbound customer technical inquiries via phone, email or electronic chat methods for out reliant customers.
Responsibilities:
Qualification:
High school diploma
Relevant Experience
Proficient Computer Skills
If nothing else, I would greatly appreciate if someone could direrct me towards where I could get a definitive answer regarding whether this job will qualify me for CEC or not, Ive tried various consultation firms to no avail, Just need to get this sorted out before i waste any more of my time here.
Thank you
TECHNICAL RELATIONS ASSOCIATE
Purpose: The TRA is an individual committed to providing outstanding technical service support and one who thrives in a challenging work environment. After completion of extensive classroom training and defined on the job training period, the TRA will support customer satisfaction by providing friendly customer service and accurate information through superior listening skills and first contact resolution. The TRA will respond, investigate and resolve inbound customer technical inquiries via phone, email or electronic chat methods for out reliant customers.
Responsibilities:
- Respond accurately and efficiently to customer inquiries using client designated process
- Provide world class technical assistance on customer issues in an efficient manner
- Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical and informative approach
- Educate customers about support options, online tools, and self-help or tutorial training resources
- Meet or exceed contractual service level standards set for productivity and quality of service.
- Maintain customer accounts and perform adjustments as required
- Escalate customer inquiries to the appropriate department or second level support function, as defined by client process when required
Qualification:
High school diploma
Relevant Experience
Proficient Computer Skills
If nothing else, I would greatly appreciate if someone could direrct me towards where I could get a definitive answer regarding whether this job will qualify me for CEC or not, Ive tried various consultation firms to no avail, Just need to get this sorted out before i waste any more of my time here.
Thank you
