+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Finally received my passport. God Bless everyone!!! Looking forward to all of us getting our passport soon.
The police clearance was because I spent more than 5 months in another country.

I included a Police Clearance on my document but they requested anyway and I just submitted a fresh new Police Clearance.

Type: Online application
Location: Toronto, Ontario
Physical Presence Days: 1145 days
Application: Group (2 Adults)
Application sent: September 5, 2025
AOR: November 20, 2025
Tracker: November 20, 2025
Additional Document Requested: Police Clearance November 20, 2025
Additional Document Submitted: December 9, 2025
Background verification - Nov 24, 2025
Additional Document Reflected and Accepted in the Portal: January 21, 2026
Citizenship Test Request - January 23, 2026
Citizenship Test - Jan 30, 2026 (Reflected Feb 3, 2026)
Language Skills - Feb 20 (Reflected Feb 24)
Physical presence - Feb 20 (Reflected Feb 24)
Prohibitions - Feb 20 (Reflected Feb 24)
Oath Invite - March 2, 2026
Oath date - March 11, 2026
 
Could not having a Canadian mailing address be an issue? The application allows addresses from 100+ countries. I moved to the USA temporarily and don’t currently have a Canadian address, but I have a valid PR and driver’s license with my previous Canadian address. I also uploaded documents like my passport and health card. BG passed, Notes show identification verification is passed, US police clearance passed

The GCMS notes also show my file was moved to further review for not having a Canadian address on file. What should be the next step—submit a web form explaining the situation, or ask them to use the address on my driver’s license? That address is still valid but was from a friend’s apartment where I used to live. Or wait for their updates?
Definitely submit a webform explaining the situation. Just proactively communicate with them. Give them proof of your canadian address and your new address. (Use your driver's license address for additional proof as well)

I submitted webforms on my own and added explanations and it was received quickly.