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Request new photographs for PR Card after landing - add your case here

fcbarca

Newbie
Feb 14, 2019
1
0
Became Permanent Resident: Oct 25, 2018
Email for photo resubmission: Dec 14, 2018
New photos sent via FedEx: Dec 17, 2018
Photos delivered at Sydney: Dec 20, 2018
PR Card delivered: Feb 14, 2019

I never received an email from CIC to notify me that my photos were received or that my card was sent to production. I tried checking the status using the Client Application Status webpage (https://services3.cic.gc.ca/ecas/security.do?app=ecas&lang=en) to no avail.
 

Jonasin

Star Member
Jan 15, 2019
107
22
Soft Landed: 2 Nov
Photo resubmission req:3 Jan
Photo delivered: 22 Jan

Email reply today:
We have verified the information you provided and we were not able to locate your photographs in the system yet.

However, rest assured that this situation is normal since the responsible office is currently processing photo retakes received before December 10, 2018.

They are pretty backlogged it seems
This is normal. till now they are processing the pictures recieved on 28 Decembre as I saw in other pages. so they still not updated profiles with pictures recieved after this date
 

nostartnoend

Full Member
Feb 23, 2017
22
6
Here I will share my frustrating and long PR card experience which hasnt ended yet

Landed Aug 21st 2018
First photo rejection letter received Oct 15
New photos sent Oct 19
Second photo rejection letter Dec 7
New photos received Dec 31st
Ghost update Today Feb 15
Also today I got another (third) photo rejection letter
So I called CIC and the agent said my card is in production (???)I told him that I also got a rejection letter. Then he is also not sure if my photos are good or not so he is making a request to processing centre for clarification. He also mentioned that if your photos are rejected 3 times then they would 'find another solution' instead of letting you keep sending new photos (which I hope none of you guys would have to experience this)

So what happens now is he said I should wait for one month. If I dont receive my pr card or get an update from them, I should call back again to ask.
 

div velu

Hero Member
Apr 29, 2018
228
55
soft landed: Nov 12' 2018
photos re submission request: Dec 24th 2018
photos received by CIC: Jan 4th 2019
ghost update: Feb 17th 2019
 
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Jonasin

Star Member
Jan 15, 2019
107
22
they received my photos on Jan 9th but i see no updates yet!!
you scared me :(
Dont be scared, they dont work in an roganized way. Somtimes People with recived pictures on 10 are pocessed before previous dates, they take a range of dates like a week just wait or to be sure sedn tem a webform to get update and be sure
 
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ysfobd

Full Member
May 22, 2018
25
5
Dont be scared, they dont work in an roganized way. Somtimes People with recived pictures on 10 are pocessed before previous dates, they take a range of dates like a week just wait or to be sure sedn tem a webform to get update and be sure
i will wait for couple for days to see. did you receive an email from them regarding the update or you have to login to see
 

inder.online

Star Member
Sep 22, 2017
130
18
My Photos received on Jan 8th
Ghost update on Feb 18th
Approved on Feb 20th
CIC webform confirms that PR Cards were mailed on Feb 20th
 

Jonasin

Star Member
Jan 15, 2019
107
22
i will wait for couple for days to see. did you receive an email from them regarding the update or you have to login to see
Some people got the email and some others no. but even if you get the email, when yyou check in the profile there is nothing
you have to keep checking and one day you will see Approved then you will have to wait for the card to arrive
 
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ysfobd

Full Member
May 22, 2018
25
5
Dont be scared, they dont work in an roganized way. Somtimes People with recived pictures on 10 are pocessed before previous dates, they take a range of dates like a week just wait or to be sure sedn tem a webform to get update and be sure
I just called them and the lady said: your card is in the production :) and you will see updates within a couple of days.
she didn't give any timeline for the production I don't know how long to receive the card?