+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
They received my application on April 9th. It has been approved and the document has been sent. Now I'm just waiting to receive it :)
Mine was delivered on 8th and went in their system on 16th. I called at 9 am in the morning today and it was still in process. Did they tell you when it went in their system?