Reference letter 2282

[indian5911]

Hi Seniors,
Can you please tell me that the following letter is fine for NOC 2282

date
To whom it may concern

This is to confirm that <name> DOB resident of Mississauga is working with <company name> as technical support specialist( noc 2282) since 4th November 2012 until to date. he is a full time contract employee devoting 40 hours a week, with an hourly wage of 13.50 Cad with 2 weeks of paid vacation and performs the following duties independently:

1) Field incoming help requests from end users via both telephone and email, escalating problems(when required) appropriately to either internal/external support services.
2) document and track all help desk requests, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
3)maintaining and repairing desktop computers,laptop/notebook computers,printers,peripheral hardware and software.
configure and install operating systems, desktop applications and network software.
provide local and remote user support and problem resolution for desktop computers,network access,email, web and server based applications and systems.
4)setup, attend and/or conduct training sessions for staff and the network.
5) create training materials for end users (e.g FAQ sheets).
6)participate in the testing of new developments to our proprietary systems.
7) maintenance of corporate websites,intranets and other proprietary systems and services.
8) other duties as assigned.

I have found <name> to be an asset to my team and would be happy to provide further information in relation to his employment with us. Please feel free to contact me

For Mortgage Alliance
Name
Designation
signature

 

[arowberry]

Make sure it's on letter headed paper.


Date:
Attn: Citizenship and Immigration Canada


To Whom It May Concern,

I am pleased to certify that NAME is working with COMPANY NAME as a Technical Support Specialist (NOC 2282). He has been a full time (40 hours) employee since 4 November 2012 and earns an hourly wage of $13.50, with two weeks of paid vacation per year.

As a Technical Support Specialist, NAME performs the following duties:

- Fielding incoming help requests from end users (via telephone and email), escalating problems as appropriate to either internal or external support services.
- Documenting and tracking all help desk requests, from their origin to their final resolution.
- Maintaining and repairing computers, laptops and various other hardware types.
- Installing and maintaining various types of software (e.g. operating systems, desktop applications and networking software).
- Providing local and remote user support and problem resolution for hardware and software issues.
- Setting up, attending and/or conducting training sessions.
- Creating training materials for end users.
- Testing new software and system developments.
- Maintaining corporate websites, intranets and other proprietary systems and services.
- Various other duties as required.

The above information has is provided in support of NAME's application for Permanent Residence; I am happy to provide any further information if required.


Yours Sincerely,
BOSSES NAME
JOB TITLE, COMPANY
ADDRESS
TELEPHONE
EMAIL ADDRESS

SIGNATURE

 

[indian5911]

thanks