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Purolator lost the passport (OCI) - what needs to be done?

wink

Hero Member
May 25, 2021
729
360
Purolator lost my son's OCI card. They say they are not able to trace it and closing the case. And asking us to reach out to BLS.

Anyone had faced this kind of situation and how to proceed from here? Could not get BLS people on the phone as well. Do we need to file police complaint? Do we need to get any specific report from purolator? I hope it is possible to get a new OCI card. Thanks.