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Profile Ineligible and Locked

Ziggy981

Newbie
Jun 25, 2020
6
1
Hi, i had previously submitted my Express Entry profile successfully.
I then entered and edited a small detail in the Work History section and after re-submitting, i got a message that my application is not eligible anymore! I can't even edit it!
What i edited had no impact on my score, so i have no idea why this happened. The status of my application is now "Profile Ineligible" and is locked. Seems there is some kind of bug.

Further, there is no option to withdraw the application, nor is there an option to create a new EE application under the same GCKey Account.
Should i create a new GCKey Account and create it there?
And if so, would there be any issue of having the same info in two different accounts (like my Passport number, Exam codes, ECA codes...etc)?

Thanks!