I am a PR, granted my status in 2014. For the whole of the 5 years since then I have been living in the UK with a Canadian common law spouse and so can rely on the whole of those 5 years as complying with the residency requirement. However the validity of my PR card has expired (in June this year) and so to return to Canada I need to apply for a permanent resident travel document. I find the Canadian Government website convoluted and confusing and have already wasted 3 days attempting (in particular) to discover how to pay the $50 fee. The Canadian High Commission in London has delegated the work of dealing with applications for the travel document to a private company (a Dubai company). I have tried asking for help but have difficulty in understanding the accents of the people who reply to my inquiries; so my telephone inquiries have got me nowhere Can any one here help? What I have done already is to create a GCKey account, which seems to be a prerequisite for paying the fee. It is clear that one can pay using a credit card but I have failed to find any form to complete. Possibly there is no such form but that would be odd: if I buy something on the internet using a credit card I need without exception to complete a simple form stating what I want to buy, how many things I want and matters of that kind. Complete lack of success on my part in finding any such form! Help!