Hello, I've been searching all around the forums to find an average time frame about this letter. Can anyone who received the pre-arrival services email just add the date they received the letter - and any updates since? I will start: Received the letter: Jan 9, 2018 Updates: none yet. In addition, @permafrost_can has been so helpful as they work in the offices that provide this service, and mentioned the rough timeline between getting the letter and any further correspondence ranges from a week to a month. I also know there are some anomalies where people have been waiting for an update for months. I'd just like to get an idea of everyone's experiences. Thanks so much!