Wish more would take this approach. I often wonder how resources answering repeat phone calls and webforms as well as regular GCMS notes requests could be redeployed to deal with actual processing. As long as you have similar processing times to others it is just normal processing and it will get processed in due time.
Yup, after going through the process and collecting data for close to two months from Reddit, FB and this forum I am absolutely shocked by how uninformed so many fellow immigrants are, and how poorly IRCC communicates the expected timeframes.
As a result, there are people who panic and call their MPs mere three weeks into their background check. No one has warned them that a background check can easily take 2-5 months, and sometimes even over a year (comprehensive background checks are brutal).
The same idea then stretches all the way to PR cards. In some communities it's a question asked literally several times per day, no one is aware of the IRCC service with a dispatch estimate and so on.
It is a PR (as in public relations, no pun intended) disaster for IRCC even though their AOR-to-P2 (or AOR-to-FD, since that's what they track) have been stable, within their advertised wait times, every month I have verified (since Sep 2024 through today). So they are doing their job well, just not for landing services in the beginning of some years, and they are the absolutely worst at communicating what the next step should be and how long it might take.
I now recall WES after a certain stage very explicitly tells you to wait. "Do not contact us, we will contact you, it can take a few months". Honest and sets up the expectations right immediately.
