Please let me know in case you are able to connect to IRCC. I tried reaching a few times and it gets directed to the automated response every time.
I called ircc this morning, it told me to wait 27 mins for the agent, but when 7 mins left, it said currently no agent available and hang up. Then I called it two more times, it stilled said no agent available.
Btw, when you are at the step of the automated response of your application's status, just wait to the end, then it would say press 0 to redirect to an agent.