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Police Check takes 2 months. CIC Manila doesn't care only gives 30 days. Help!!

perry.w1224

Star Member
May 6, 2016
53
0
Markham
Category........
Visa Office......
Manila / CPP-Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
08-01-2016
AOR Received.
08-03-2016
Med's Done....
22-10-2015
Passport Req..
03-10-2016
VISA ISSUED...
18-10-2016
LANDED..........
18-10-2016
My wife from Japan applied outside Canada and thus her application was sent to the Philippines. Last week we got a letter asking us to provide 2 documents

(1) Family Register (which I already included in the application. I guess they lost it??)
(2) Police certificate

I've sent an e-mail informing them that the Japanese Consulate in Toronto told us we won't get it for another 2 months and therefore cannot make the 30 day window period and reassured them I will mail it as soon as it is available.

They replied back with this "Your request has been favourably considered. You are given additional thirty (30) days from the date of our original request to comply. If we do not hear from you within this time, we will proceed with a review of your file based on documents and information available which could lead to a refusal."

I felt helpless and completely disappointed by this statement alone. Not to mention they didn't acknowledge my question about the family register I had previously sent them (They probably don't care either). If you're wondering why I didn't request one earlier the Japanese Consulate requires a letter from the CIC in order to request for a police check.
My wife is with me in Canada right now. We've sent a web form to the Manila CIC office about this but I'm all out of options...what's there left to do but wait and get rejected?
 

Kayaker

Hero Member
Aug 4, 2013
679
50
Category........
Visa Office......
Manila
Job Offer........
Pre-Assessed..
App. Filed.......
05-02-2014
AOR Received.
04-03-2014
Med's Done....
08-11-2013
VISA ISSUED...
29-09-2014
LANDED..........
11-10-2014
Don't worry. Respond to the email asking for an extension. Explain that you need minimum xx days to produce these documents. If possible, back up your request with a letter from the consulate, or a screenshot of the consulate website saying police checks takes xx days. I also sent them an email After I requested my new PC, giving them copies of the application form and the tracking number for it to prove that I did apply for a new PC.

They have no problem extending your deadline IF they know you're working on it. That means that if, on day 29, you ask for an extension, they might not grant it. You have to show them that you're doing the best you can, but if you do that, they're quite willing to wait.

(I was requested another police certificate (I am Japanese, they requested a PC from another country I lived in for years) and gave me 30 days. The police check alone would have taken 60 days, plus days for the translation and courier. I asked for 90 days (I think) and had no problem.)

Secondly - what, exactly, did you send regarding the koseki?

I ask because if you sent it in but they ask for it again, there is a good possibility that what you sent in wasn't exactly what they wanted to see. Of course if they were more helpful they'd explain what they wanted to see... but CIC is never helpful in this regard. Not in my experience anyway. (They asked me for another Russian police certificate, even though I sent one, because they didn't like the letterhead. Nowhere in any of CIC's requirements does it mention anything about what kind of letterhead it must be on... they just have criteria of their own that is not necessarily explained to us.)

Anyway, back to the koseki.

For myself, I sent in my own koseki (brand new, since my marriage took me out of my father's koseki and created a new one of my own), my father's koseki, and my father's kaiseigen koseki. Let me explain the reasoning here. They want to see your wife's entire life. Her current koseki would probably show very little, if it was her first marriage and she has no children. It just shows that a new koseki was created and mentions that you are her husband. It shows nothing about her previous life.

My father's koseki shows when I was removed from his koseki due to marriage. If I had been married before, or had children before or anything like that, it might be mentioned here.

My father's kaiseigen koseki - I know it asks for the applicant's kaiseigen koseki, but I, obviously, have none, since my koseki was created well after all the koseki were moved to the new system. So I sent in my father's koseki - the only kaiseigen koseki where I am mentioned. It shows my birth.

What CIC is thinking is that when the old koseki system was moved to the new current one, some information may have not been transferred to the new one. Maybe I was previously married and/or had kids. Maybe I was divorced. Maybe that info was lost in transition and it's not on my father's koseki. That's why they want to verify with my father's kaiseigen koseki.

I hope that might solve the mystery of why they asked for her koseki again. If you did send in all of the above but they still requested it, I would go to the office of your MP and ask them to make an inquiry on your behalf. Manila VO's communication with my has been very spotty at best (they often don't deign to respond to emails and questions) but your MP's office has the authority to ask CIC questions and get an answer within a fairly reasonable time frame. Your MP has staff to do this for his/her constituents, so go to the office and ask for assistance if you really need it. (Don't ask for help if you don't really need it, because while they can be very helpful, I imagine they might lose patience with you if you bother them all the time by asking them to ask what's going on with your app or smth like that... think of it as a resource you want to be careful with.)

Good luck! Message me if you have any more questions.
 

perry.w1224

Star Member
May 6, 2016
53
0
Markham
Category........
Visa Office......
Manila / CPP-Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
08-01-2016
AOR Received.
08-03-2016
Med's Done....
22-10-2015
Passport Req..
03-10-2016
VISA ISSUED...
18-10-2016
LANDED..........
18-10-2016
Kayaker said:
Don't worry. Respond to the email asking for an extension. Explain that you need minimum xx days to produce these documents. If possible, back up your request with a letter from the consulate, or a screenshot of the consulate website saying police checks takes xx days. I also sent them an email After I requested my new PC, giving them copies of the application form and the tracking number for it to prove that I did apply for a new PC.

They have no problem extending your deadline IF they know you're working on it. That means that if, on day 29, you ask for an extension, they might not grant it. You have to show them that you're doing the best you can, but if you do that, they're quite willing to wait.

(I was requested another police certificate (I am Japanese, they requested a PC from another country I lived in for years) and gave me 30 days. The police check alone would have taken 60 days, plus days for the translation and courier. I asked for 90 days (I think) and had no problem.)

Secondly - what, exactly, did you send regarding the koseki?

I ask because if you sent it in but they ask for it again, there is a good possibility that what you sent in wasn't exactly what they wanted to see. Of course if they were more helpful they'd explain what they wanted to see... but CIC is never helpful in this regard. Not in my experience anyway. (They asked me for another Russian police certificate, even though I sent one, because they didn't like the letterhead. Nowhere in any of CIC's requirements does it mention anything about what kind of letterhead it must be on... they just have criteria of their own that is not necessarily explained to us.)

Anyway, back to the koseki.

For myself, I sent in my own koseki (brand new, since my marriage took me out of my father's koseki and created a new one of my own), my father's koseki, and my father's kaiseigen koseki. Let me explain the reasoning here. They want to see your wife's entire life. Her current koseki would probably show very little, if it was her first marriage and she has no children. It just shows that a new koseki was created and mentions that you are her husband. It shows nothing about her previous life.

My father's koseki shows when I was removed from his koseki due to marriage. If I had been married before, or had children before or anything like that, it might be mentioned here.

My father's kaiseigen koseki - I know it asks for the applicant's kaiseigen koseki, but I, obviously, have none, since my koseki was created well after all the koseki were moved to the new system. So I sent in my father's koseki - the only kaiseigen koseki where I am mentioned. It shows my birth.

What CIC is thinking is that when the old koseki system was moved to the new current one, some information may have not been transferred to the new one. Maybe I was previously married and/or had kids. Maybe I was divorced. Maybe that info was lost in transition and it's not on my father's koseki. That's why they want to verify with my father's kaiseigen koseki.

I hope that might solve the mystery of why they asked for her koseki again. If you did send in all of the above but they still requested it, I would go to the office of your MP and ask them to make an inquiry on your behalf. Manila VO's communication with my has been very spotty at best (they often don't deign to respond to emails and questions) but your MP's office has the authority to ask CIC questions and get an answer within a fairly reasonable time frame. Your MP has staff to do this for his/her constituents, so go to the office and ask for assistance if you really need it. (Don't ask for help if you don't really need it, because while they can be very helpful, I imagine they might lose patience with you if you bother them all the time by asking them to ask what's going on with your app or smth like that... think of it as a resource you want to be careful with.)

Good luck! Message me if you have any more questions.

Thanks for answering my reply. I've gone ahead and attached my receipt claiming it takes 2 months along with the Embassy website for the police check process. Hopefully this is enough evidence to back up my request.

As for the koseki they asked for the family register including birthday and marriage date with English translation. Since we're married it only shows me and my wife's birthday and marriage date so I have no idea why they asked for that again.

What is MP ?
 

Kayaker

Hero Member
Aug 4, 2013
679
50
Category........
Visa Office......
Manila
Job Offer........
Pre-Assessed..
App. Filed.......
05-02-2014
AOR Received.
04-03-2014
Med's Done....
08-11-2013
VISA ISSUED...
29-09-2014
LANDED..........
11-10-2014
MP = Member of Parliament. Google for the name of the MP of the area you live in. I think you should be able to just walk in and ask a staffer for help. (Or you could call ahead and make an appointment I guess.)

If what they are asking you for sounds exactly like what you have already given them (Is there any chance they did not accept the translation, such as it wasn't notarized, or wasn't certified by an organization CIC recognizes, or something like that? Or was the document too old, as in not a recent copy? I don't think there's a hard and fast rule on how "fresh" a koseki tohon must be, but they might have a general rule of thumb.) you might ask for your MP's help in figuring out what exactly they want.

Good luck!
 

Alurra71

VIP Member
Oct 5, 2012
3,238
309
Ontario
Visa Office......
Vegreville
App. Filed.......
07-12-2012
AOR Received.
21-01-2013
Interview........
waived
VISA ISSUED...
28-11-2013
LANDED..........
19-12-2013
Check the date of the original request for documents. They would've issued a "deadline" to receive them. It is usually 30-60 days from the request date ...

You asked for more time and they allotted you another 30 days from their original deadline date, why is there a problem?

Even if they only gave you 30 days to comply in the beginning they have given you another 30 days, which falls within your 60 days.
 

perry.w1224

Star Member
May 6, 2016
53
0
Markham
Category........
Visa Office......
Manila / CPP-Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
08-01-2016
AOR Received.
08-03-2016
Med's Done....
22-10-2015
Passport Req..
03-10-2016
VISA ISSUED...
18-10-2016
LANDED..........
18-10-2016
Alurra71 said:
Check the date of the original request for documents. They would've issued a "deadline" to receive them. It is usually 30-60 days from the request date ...

You asked for more time and they allotted you another 30 days from their original deadline date, why is there a problem?

Even if they only gave you 30 days to comply in the beginning they have given you another 30 days, which falls within your 60 days.
Oh is that what they meant? Perhaps I have misread it. I thought they only gave me 30 days and that's it. It might take a bit over 60 days
I'll send them another e-mail for clarification. Thanks for the insight.
 

Alurra71

VIP Member
Oct 5, 2012
3,238
309
Ontario
Visa Office......
Vegreville
App. Filed.......
07-12-2012
AOR Received.
21-01-2013
Interview........
waived
VISA ISSUED...
28-11-2013
LANDED..........
19-12-2013
perry.w1224 said:
Oh is that what they meant? Perhaps I have misread it. I thought they only gave me 30 days and that's it. It might take a bit over 60 days
I'll send them another e-mail for clarification. Thanks for the insight.
Yes, you stated in your original post:

"Your request has been favourably considered. You are given additional thirty (30) days from the date of our original request to comply. If we do not hear from you within this time, we will proceed with a review of your file based on documents and information available which could lead to a refusal."
Notice the key of ADDITIONAL 30 days from the original comply date