According to their website the processing time is 18 MONTHS for paper application.
However, looks like it’s been so long they touched your file.
I think you should try to talk to a CIC
agent over the phone to know what is going on or if you can raise the issue by filling out a web form. Though your application is still within the processing time.
Another thing people usually do is that they order gcms notes which would trigger the officer in charge of your file to give the latest status of your application, in such cases if your file had been forgotten.