+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Hi! I have submitted my photo in the PR Portal 3 times and every time I check it’s saying to upload photo when I try to up load after checking the declaration I am getting a error saying “file not uploaded” but when I sign back in it’s saying the picture is in review - check in a couple days and photo needs to be uploaded I have been trying to upload a photo since Feb 22 and still no luck I have went to 3 different photographers can someone help?
 
Hi! I have submitted my photo in the PR Portal 3 times and every time I check it’s saying to upload photo when I try to up load after checking the declaration I am getting a error saying “file not uploaded” but when I sign back in it’s saying the picture is in review - check in a couple days and photo needs to be uploaded I have been trying to upload a photo since Feb 22 and still no luck I have went to 3 different photographers can someone help?
You should talk to IRCC official and explain your issue to him
 
  • Like
Reactions: Navkaur_89
Photo resubmission delivered: 2022/12/28
Ghost update: 2023/03/04
Card approved and mailed: 2023/03/15
Hi,I’m wondering as to which address you send your documents through if I’m sending from outside Canada. Because the courier guys are saying they don’t send to P.O Box address. Also, did you get acknowledgement of receipt of delivery of your documents from the IRCC office?
 
Hi,I’m wondering as to which address you send your documents through if I’m sending from outside Canada. Because the courier guys are saying they don’t send to P.O Box address. Also, did you get acknowledgement of receipt of delivery of your documents from the IRCC office?
1st question: I sent a domestic mail to the case processing center in Sydney, NS.
2nd question: No. I quoted the delivery date from Canada Post. I did make a few phone calls to the IRCC asking for status update, but they hadn't started opening envelopes received in Dec. 2022 at the time I called. I would suggest checking your application portal regularly and paying attention to ghost updates (current status shows 'application/profile updated' at initial login then changed back to 'submitted'). I am not sure if you can call the IRCC from outside Canada, if you can, please do so.
 
Hi, sharing my case for DP and also if you have any insight whether I should call them or not. Thank you in advance.
  • PR card renewal application was originally submitted on Jan 16, 2023.
  • Then on Feb 21, 2023, got the "Photos are missing" status.
  • Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
  • Status as of today (Mar 30): Submitted; but "Return reason" is stated as "Incomplete application" and the "View" button is greyed out (cannot be clicked).

EDIT: I just submitted an online "Case Specific Enquiry" about this.
 
Last edited:
Photo resubmission delivered: 2022/12/28
Ghost update: 2023/03/04
Card approved and mailed: 2023/03/15
Thanks for the data point. So it looks like the quoted "processing time" for a PR card renewal of 63 days is calculated when you resubmit photo then. I submitted mine originally on Jan 16, 2023. Then on Feb 21, 2023, got the "Photos are missing" status. This means I can expect mine to be processed by early May.
When did you submit your original application?
 
first time landing done for PR in April 2023. Mail was sent to us asking for photo for PR card.
We lost the mail and it slipped out of our mind.:oops:

It would be kind of you if you can confirm if this is the address to which i need to send twp photos?
Anything else that i need to send other than a cover letter with UCI, address, full name? i mean what would you recommend?

Case Processing Center - Permanent Resident Card

PO Box 4500
Sydney, Nova Scotia B1P 6L1
 
first time landing done for PR in April 2023. Mail was sent to us asking for photo for PR card.
We lost the mail and it slipped out of our mind.:oops:

It would be kind of you if you can confirm if this is the address to which i need to send twp photos?
Anything else that i need to send other than a cover letter with UCI, address, full name? i mean what would you recommend?

Case Processing Center - Permanent Resident Card

PO Box 4500
Sydney, Nova Scotia B1P 6L1
The address seems right but you are required to send the letter (that was received in the e-mail) along with the two photos
 
  • Like
Reactions: PR_aspirent
Hi, sharing my case for DP and also if you have any insight whether I should call them or not. Thank you in advance.
  • PR card renewal application was originally submitted on Jan 16, 2023.
  • Then on Feb 21, 2023, got the "Photos are missing" status.
  • Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
  • Status as of today (Mar 30): Submitted; but "Return reason" is stated as "Incomplete application" and the "View" button is greyed out (cannot be clicked).

EDIT: I just submitted an online "Case Specific Enquiry" about this.
Any updates on your application?