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Passports to CPC Ottawa- Nov 2017

Niha23

Member
Nov 27, 2017
12
3
Hi, has anyone who applied from USA succeeded in contacting an agent? I am calling from a canadian number.

As soon as I go to the option `connect to the agent`, it says I `the call volume and we can't process this call now`. I am wondering if it is because of my application number that starts with `E`.
I have applied from USA, and tried calling through a canadian number and got the same response as you did.
 
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yyl16

Newbie
Aug 4, 2017
5
0
Hi - I got my approval back in Nov 11th (with an update of counterfoil number in my account), and my passport was delivered to Ottawa office on Oct 23rd. I have been waiting to get back my passport since.

Last week on Dec 6th I received email saying there's an update to my account and when I checked, my previous counterfoil # is now invalid as of Dec 1st. However, they added a new row (with new counterfoil #) in my document status with an updated date of Dec 6th and that row is valid. I called CIC today and the agent said my case was closed on Dec 6th and passport is printed and should have left their office some time last week. He said now it's up to the postal carrier and not them. I then called UPS but they said they haven't received the shipment.

Pardon my long post but I'm really nervous as I have been waiting for more than a month now.. Did anyone experience the same thing?
 

yyl16

Newbie
Aug 4, 2017
5
0
I have applied from USA, and tried calling through a canadian number and got the same response as you did.
I called this morning at 7:55am so it would get connected to the agent at 8am, had to wait 19 mins. Might help to call early
 

Vpalanimuthu

Star Member
May 12, 2017
77
22
Return tracker activated

Stream: QSW
PPR Date: 8th Nov 2017
Passport Sent Date: 9th Nov 2017
Courier Passport Delivered Date: 10th Nov 2017
CPC Approved: 11th Dec 2017
Return Tracker Activated Date: 11th Dec 2017
lucky you.. have been waiting for 8 days now.. no update on tracker yet..:(
 

ajayreddyr

Full Member
Oct 10, 2017
26
14
United States of America
Category........
FSW
Visa Office......
Ottawa
App. Filed.......
09-10-2017
AOR Received.
09-10-2017
Med's Done....
24-10-2017
Passport Req..
01-11-2017
VISA ISSUED...
11-12-2017
LANDED..........
08-06-2018
PPR Date: 8th Nov 2017
Passport Sent Date: 15 Nov 2017
Courier Passport Delivered Date: 20 Nov 2017
CPC Approved: waiting
Return Tracker Activated Date: waiting

P.s do they email also about approval or only mycic account tells us that
Got an email today morning (almost 24 hours later) saying my application was updated.
 
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dora115

Star Member
Jul 7, 2017
156
75
Return tracker activated

Stream: QSW
PPR Date: 8th Nov 2017
Passport Sent Date: 9th Nov 2017
Courier Passport Delivered Date: 10th Nov 2017
CPC Approved: 11th Dec 2017
Return Tracker Activated Date: 11th Dec 2017
Hi @APPNOV2014NY did you get your passport back? Did you include commercial invoice for return shipping? I have not included in mine as FedEx guys said not needed, just wondering if it would cause any issue.
 

plantplankton

Member
Nov 26, 2017
18
4
I've been calling them since yesterday and all I got was "we are experiencing huge volume of calls and are unable to transfer you to an agent". I even tried this morning at 7:50 and still got this message. Anyone been able to get through to an agent?
 

APPNOV2014NY

VIP Member
Nov 21, 2014
3,005
1,099
Hi @APPNOV2014NY did you get your passport back? Did you include commercial invoice for return shipping? I have not included in mine as FedEx guys said not needed, just wondering if it would cause any issue.
I did include commercial invoice for return shipping. Need not worry. Worst case Fedex will ask you to mail/fax you commercial invoice if it get's stuck at custom. Customs will release PP within 24 hours of faxing commercial invoice.

Yes. My passports are back in USA. It's at nearby Walgreens. I will pick those up late evening today.
 

dora115

Star Member
Jul 7, 2017
156
75
I did include commercial invoice for return shipping. Need not worry. Worst case Fedex will ask you to mail/fax you commercial invoice if it get's stuck at custom. Customs will release PP within 24 hours of faxing commercial invoice.

Yes. My passports are back in USA. It's at nearby Walgreens. I will pick those up late evening today.
Thanks and congrats again.
 
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