HI
I have the same time line and I am still waiting for the approval and return of passports, I called and there is no information.
Can I ask what type of stream are you?
I am a pnp-phd stream , and I heard it usually is slow!!
Do they update the profile throughout the day or only during Ottawa working hours?!
I am panicking right now as we bought tickets to visit home a month ago and when I sent our passports I thought we would get it back before our travel time, but I see people with our same time line getting theirs but not us .
I am thinking of requesting our passports back and sending them again when we return!!
Any advice will be appreciated, thanks
An update on our situation .
I called the immigration number provided on the website and talked to an agent and the only thing he told me he could do is send an e mail and request their answer. I also sent an e mail to the email on Cpc Ottawa page and provided them with my info and explained my urgent situation.
SADLY No response!!!!!!! !!
Then it came to our attention a similar case years ago on Twitter in which they contacted their district member of the Parliament (MP) and requested their help. So we did the same , found our MP and filled request forms and showed proof of emergency and then followed their instructions .
Thankfully today we received a call to come pick up our papers and passports from immigration
Note: MP office only help in emergency and special cases.
P.S. The agent on the phone told me that Cpc Ottawa can hold up a passport up to 12 days before sending it back and times varies for other factors if applicable.
Good luck to everyone.
