I wasn't aiming for your agreement. You have a right and privilege to hold your beliefs
Majority of the applicants for citizenship are a straightforward cases who moved here on PR, traveled maybe a couple of times, and filed the citizenship application literally the day they met the residency requirmement. Every single piece of information for such candidates needs no digging in. It can be obtained by connecting various systems and automatically sharing information. A small minority of cases are more complicated and they can be manually processed. Things will still move a lot faster.
Your own case is a freaking example of god damn broken processes. You mailed your application. It was received, and probably sitting in a storeroom. You sent another one, and marked it as urgent and that got processed. How stupid is that? It bypassed several other applications which were probably sent before your initial application. Why couldn't they just process your original application. Thats what's broken...People who had sent their application 8 months before renewal and still had time left were getting the renewals before the ones whose PR cards already expired, just because the latter had sent in their applications assuming that 4 months was the processing time.
Now, as a thought experiment, imagine that they cataloged each application when it was received...not even anything fancy...just 3 bloody columns in an excel spreadsheet - UID, date of PR expiration, date application received. Then just start processing applications based on PR expiration followed by date received. Simple...
You can consider it privilege or wtfever you want. I consider it a "sale of goods". I paid for every step of application and I continuously pay my taxes. In exchange, I am getting citizenship.
