Sadly, this is the opposite of what BLS is striving for. More ambiguity and more anxiety for applicants is their goal, as it gives them more opportunities to force us into "optional" services like courier, SMS, needlessly retaining originals, etc.
I applied for OCI at BLS Toronto few weeks back, and was EXTREMELY well-prepared. Learning from the experiences of others on this forum, I carried every possible original document + self attested copy for me, my wife, our children (such as marriage certificate, birth certificates, consular registration document for birth of children outside India, ancient documents / gazette notifications related to legal name change).
The BLS person at the counter was Zeenat. She spent 45-50 minutes (not an exaggeration) making me show EVERY SINGLE document. Ultimately, she found 2 "mistakes" (1) minor discrepancy in my wife's mother's name in the application package vs what was mentioned on my wife's passport (2) I had a name change 15 years back, for which I had multiple supporting documents including gazette notification - according to Zeenat, I should NOT have shown this name change in the OCI application.
Zeenat said I had to fill in fresh online OCI applications for both me and my wife, which I was prepared to do since I was carrying my laptop. But this would take me about 15 minutes to do, so she said it is better I came back another day with a fresh appointment, or join the walk-in line (another 3 hours of waiting).
At that moment, I threw in the towel, and indicated to Zeenat that she was welcome to charge me for additional services. She instantly became extremely helpful. Accepted all "missing" documents via email, personally made photocopies of anything that was needed. She retained our original canceled Indian passports, because apparently CGI Toronto needed to verify whether the passports have been canceled - according to her, surrender certificate issued by CGI themselves is not sufficient proof that our Indian passports were surrendered. (Note that couple of days back I received those original canceled passports back through Purolator, and it is obvious nobody opened the brown envelopes that Zeenat stapled in front of my eyes).
And here was the coup de grace from Zeenat, that convinced me I was in the presence of a mafia don. She asked me to submit a 5 star review on Google, mentioning her name. She asked me to show the wording of the review on my phone, and pressed submit HERSELF. I waited till applications appeared on OCI Services portal, before deleting that 5 star Google review.
Now got to be patient for the OCI to be ready 
