Did you apply from India? Is there a way to call them?
From the US. You may use the TextNow app and begin your call at 7:54 ET for it to go through with minimal wait (less than 15 mins).
More than laziness, they should prioritize cases on FCFS basis. I do see applications submitted in October getting PPR in weeks whereas the ones submitted in September still waiting
IRCC is being widely criticized for not honoring the FCFS system, unfortunately, they are not answerable to anyone for this mess. People are being approved for tourism purposes in a matter of days, so their claims of prioritizing applications for family reunification and other urgent matters are BS.