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May2014 applicants

rm34

Star Member
Jul 4, 2014
87
0
Job Offer........
Pre-Assessed..
Called CIC and was told that my file is in Scarborough. Said takes 24 months to process so you are wasting your time calling us now. I said some people got theirs in 6 months, to which the agent replied it takes 48 months for some.
These people should get some training on customer service IMHO
 

doctorkb

Hero Member
Feb 6, 2011
470
17
Edmonton, Alberta, Canada
Category........
Visa Office......
Buffalo, NY, USA
NOC Code......
<img src="http://www.easyfreesmileys.com/smileys/usa-flag-89.gif">
Job Offer........
Pre-Assessed..
App. Filed.......
03-JAN-2011
Doc's Request.
12-SEP-2011 / e-mailed 20-SEP-2011
AOR Received.
29-APR-2011
File Transfer...
03-FEB-2011 / In Process 16-AUG-2011
Med's Done....
29-SEP-2010
Interview........
<img src="http://www.easyfreesmileys.com/smileys/free-random-smileys-838.gif"> (waived, get it?)
Passport Req..
24-OCT-2011
VISA ISSUED...
11-NOV-2011
LANDED..........
07-DEC-2011
rm34 said:
Called CIC and was told that my file is in Scarborough. Said takes 24 months to process so you are wasting your time calling us now. I said some people got theirs in 6 months, to which the agent replied it takes 48 months for some.
These people should get some training on customer service IMHO
I find it absolutely amazing that CIC hasn't gone through a few call logs to realize that some basic improvements in the eCAS would go a long way towards reducing their call centre volumes.

The system doesn't seem to have changed in the four years since we applied for PR -- and that's a lifetime in IT years.
 

sanacast

Star Member
Oct 23, 2014
97
5
Job Offer........
Pre-Assessed..
Hi

We should not be calling e-cas and put an extra strain on the system. Unless the overall process's taken more than 8-10 months or so I'd say it is worth a call.
 

xenon

Hero Member
Jul 9, 2014
253
1
Job Offer........
Pre-Assessed..
AED: looks like we'll be in for a wait. Kitchener is only sending out test invites to Feb applicants now !
 

SenoritaBella

VIP Member
Jan 2, 2012
3,673
194
Category........
Visa Office......
Dakar
Job Offer........
Pre-Assessed..
App. Filed.......
08-01-2014
AOR Received.
12-02-2014
File Transfer...
25-02-2014
Med's Request
02-11-2015
Med's Done....
18-09-2013
Passport Req..
02-11-2015
VISA ISSUED...
hopefully soon
LANDED..........
hopefully soon
We are paying taxes for those services and should call it whenever we need an update. I agree that calling everyday is not necessary but I believe monthly is ok. Perhaps if they actually update the online system and make the process a little more transparent, it will help a lot.

sanacast said:
Hi

We should not be calling e-cas and put an extra strain on the system. Unless the overall process's taken more than 8-10 months or so I'd say it is worth a call.
 

rm34

Star Member
Jul 4, 2014
87
0
Job Offer........
Pre-Assessed..
sanacast said:
Hi

We should not be calling e-cas and put an extra strain on the system. Unless the overall process's taken more than 8-10 months or so I'd say it is worth a call.
Call center is only there for making inquiries about your application. I do not think that calling them would have an affect on the processing time of the application. The point I am trying to make is that the CIC agents should be better trained on content and customer service.
 

brbr

Star Member
Jul 31, 2014
123
4
Job Offer........
Pre-Assessed..
SenoritaBella said:
We are paying taxes for those services and should call it whenever we need an update. I agree that calling everyday is not necessary but I believe monthly is ok. Perhaps if they actually update the online system and make the process a little more transparent, it will help a lot.
100% agree with SenoritaBella on this. Transparency is critical, it builds trust, increases the candidates' patience and keeps everyone informed and comfortable. The counter-argument might be is that it would lead to people questioning why their now detailed timeline is different than that other guy who applied at the same time, etc... I believe that this argument is naive and invalid, it's not as if people dont share their application timelines on this forum. We are well aware that cases are processed in different timelines even if they were identical (not saying that that's the way it should be, it's just the way it currently is).
 

BLT

Hero Member
Jul 30, 2014
417
14
brbr said:
100% agree with SenoritaBella on this. Transparency is critical, it builds trust, increases the candidates' patience and keeps everyone informed and comfortable. The counter-argument might be is that it would lead to people questioning why their now detailed timeline is different than that other guy who applied at the same time, etc... I believe that this argument is naive and invalid, it's not as if people dont share their application timelines on this forum. We are well aware that cases are processed in different timelines even if they were identical (not saying that that's the way it should be, it's just the way it currently is).
The worst part is that those who got it after 24 months or even 40 months, would feel that they have less obligation to the country than those who got it in 6 months.
IMO, I agree that CIC shouldn't process the application like fast food restaurant : first come first served, because every application is unique on it's own, but the gap shouldn't be that long, like 6 months compared to 36 months. It won't take 30 months to review an application. CRA could review your business invoices and transactions plus secrets (much more complicated) in just few weeks. Maybe if CRA is processing the citizenship application, the processing time would be comparable to Australia : 3 months maximum. ;D
 

brbr

Star Member
Jul 31, 2014
123
4
Job Offer........
Pre-Assessed..
BLT said:
The worst part is that those who got it after 24 months or even 40 months, would feel that they have less obligation to the country than those who got it in 6 months.
IMO, I agree that CIC shouldn't process the application like fast food restaurant : first come first served, because every application is unique on it's own, but the gap shouldn't be that long, like 6 months compared to 36 months. It won't take 30 months to review an application. CRA could review your business invoices and transactions plus secrets (much more complicated) in just few weeks. Maybe if CRA is processing the citizenship application, the processing time would be comparable to Australia : 3 months maximum. ;D
I dunno if this statement: "The worst part is that those who got it after 24 months or even 40 months, would feel that they have less obligation to the country than those who got it in 6 months.", is true BLT. I mean it might be, but it would be sad if it was... lol I'm sure they'd be pissed off by CIC for waiting so long, not quite sure if that would make them love the city, people and work they do less though, they might just hate on government policy for a few years and move on :p
 

doctorkb

Hero Member
Feb 6, 2011
470
17
Edmonton, Alberta, Canada
Category........
Visa Office......
Buffalo, NY, USA
NOC Code......
<img src="http://www.easyfreesmileys.com/smileys/usa-flag-89.gif">
Job Offer........
Pre-Assessed..
App. Filed.......
03-JAN-2011
Doc's Request.
12-SEP-2011 / e-mailed 20-SEP-2011
AOR Received.
29-APR-2011
File Transfer...
03-FEB-2011 / In Process 16-AUG-2011
Med's Done....
29-SEP-2010
Interview........
<img src="http://www.easyfreesmileys.com/smileys/free-random-smileys-838.gif"> (waived, get it?)
Passport Req..
24-OCT-2011
VISA ISSUED...
11-NOV-2011
LANDED..........
07-DEC-2011
BLT said:
The worst part is that those who got it after 24 months or even 40 months, would feel that they have less obligation to the country than those who got it in 6 months.
IMO, I agree that CIC shouldn't process the application like fast food restaurant : first come first served, because every application is unique on it's own, but the gap shouldn't be that long, like 6 months compared to 36 months. It won't take 30 months to review an application. CRA could review your business invoices and transactions plus secrets (much more complicated) in just few weeks. Maybe if CRA is processing the citizenship application, the processing time would be comparable to Australia : 3 months maximum. ;D
I disagree, actually.

The Citizenship process is dirt simple, and could be simplified still. Remember the only relevant parts are PR date and physical presence since that date. Of semi-relevance is proof of language, but that could also be established in the testing / interview part of the process.

They should start by simplifying the form -- there's no need to request employment nor education history.

Next, they look at each case on its face, cross-referencing CBSA records. If the application appears valid and correct, it's sent to the testing / interview process.

Which brings the next point -- the testing process should be able to be done in a similar manner to one's learners license test for driving -- an automated, observed kiosk that you touch-screen your way through. There's no need for a testing appointment... it's not that long of a test. In fact, done this way, a person could take the test and submit the results with the application.

Finally, the interview. Just to verify the information and maybe do some spot-checks to make sure it is the correct person.

In all, the process from application to grant could take fewer than 3 weeks. It really isn't that much more complicated than the checks needed to get a drivers license.

With this process, first-come, first-served is not that hard to imagine.
 

Blackbook

Star Member
Aug 21, 2014
58
2
how would you feel when you apply and wait for 48 months and were asked to reapply because file is not clear?
 

doctorkb

Hero Member
Feb 6, 2011
470
17
Edmonton, Alberta, Canada
Category........
Visa Office......
Buffalo, NY, USA
NOC Code......
<img src="http://www.easyfreesmileys.com/smileys/usa-flag-89.gif">
Job Offer........
Pre-Assessed..
App. Filed.......
03-JAN-2011
Doc's Request.
12-SEP-2011 / e-mailed 20-SEP-2011
AOR Received.
29-APR-2011
File Transfer...
03-FEB-2011 / In Process 16-AUG-2011
Med's Done....
29-SEP-2010
Interview........
<img src="http://www.easyfreesmileys.com/smileys/free-random-smileys-838.gif"> (waived, get it?)
Passport Req..
24-OCT-2011
VISA ISSUED...
11-NOV-2011
LANDED..........
07-DEC-2011
Blackbook said:
how would you feel when you apply and wait for 48 months and were asked to reapply because file is not clear?
That should never happen.
 

BLT

Hero Member
Jul 30, 2014
417
14
doctorkb said:
That should never happen.
Some people actually being given 2nd RQ, after first RQ with no news for over 2 years.
Only if CIC could do things like CRA...... :-X
 

Kelly77

Star Member
Sep 19, 2014
63
4
Job Offer........
Pre-Assessed..
K camp said:
Update..... 8) :p

Got letter in the mail today to do the citizenship test at Glen Erin Dr mississauga....on the 19th November at 12:45pm... After getting fingerprint requested in September 2014.
pl. share ur timeline

how many days did it take sine ur file was transferred to the local office