Just a quick note for all May applicants from visa-exempt countries, your final document may get lost in the mail. I just called in to check on my application because it's been over 2 months after my status changed to "Decision Made". The first time I called in, they told me that DM means nothing and that it could still take the full time (12 months) stated on the website. This seemed strange to me because other May applicants who had DM were getting their PPRs and final documents.
When I phoned in this time, I was told the same thing; so I insisted that they check if it was sent out. After some negotiating, she reluctantly checked with some supervisors and 30 min later found that the PPR or COPR was sent out at the end of August! We did not receive any letter or email for the whole month of September. We moved to Canada together in mid-October (visitor visa with ETA) and just waited. They will NOT send you an email...it seems.
Thanks to this forum, I was advised to link my wife's application to my account and checked to see the status " Final Decision: This application has been approved ". THIS MEANS THAT SOMETHING HAS BEEN SENT OUT. In the end, the officer I spoke to said that she would send a note to CIC to see if they could send it to my Canadian address where my spouse and I are living now.
MAIN POINT: If you have status DM on ECAS, link your account and then if you have Final Decision: "This application has been...", double-check your mailbox and if it hasn't arrived in 7 days from this status, call it in.
