Literally never heard of anyone receiving a substantive reply to a webform in less than a week. So I'd still recommend calling.We raised a webform a couple of weeks ago asking IRCC whether the original police clearance certificates that we provided and the updated ones we mailed later on were received and satisfied the additional docs request we had on aor. Took ircc exactly 14 mins to reply to the webform indicating all is good. It wasn’t an auto reply although it was rather generic in nature. Now, whether the agent provided accurate information or even bothered checking is a different story, but yes we got the response in minutes.
Good to know it happens, but I'm not holding my breath to see it generalized.
