Hi all, we applied for inland sponsorship last August and uploaded the schedule A and PCC in October. At the end of this March, we got medical request and we booked the appointment right away, went to have the check up middle and April and passed it.
However, at beginning of April, I noticed the status changed in my CIC account regarding the additional documents, it said:" we need additional documents to continue processing your application, we will send you a letter or email with details." There is no message at all in the CIC account and no email at all. I was a bit confused about this status change without any correspondence and did some research online and in this forum, only found out the ones who mentioned about this issue were talking about technical issues with IRCC and nothing else.To have the belief in my mind that there would be email or message coming if they do need anything, I kept waiting patiently and ignore that change later on.
2 weeks ago, I logged in the account again and noticed that the status change for additional documents was still there and it still only showed "application received" in ECAS . I started to have some worries and decided to call IRCC call centre. The agent said there was a mail regarding what they need but seems like they have sent it to the wrong address, the wording she used at that time was "they sent you a mail,o wait, it's not even your address...hold on let me see".... I was going to ask for further information regarding why it was sent to the wrong address but she diverted the conversation by asking me to send the request documents through web form and she would let the other end know that I've never received their mail.
The document they required and "only document" they need to go ahead with the app is my 2017 option C print out which I had in my hand 2 months ago. I was extremely upset about the fact that the mail was delivered to the wrong address and I was not doing my due diligence to call them at first when I noticed the change. I sent the option C print out right away through web form.
Yesterday and Today I have been calling them twice but only to get informed that they didn't receive it. I said it's beyond the 10 business days time line but the agent just told me it could take longer and asked me to call again next week. I asked the agent today whether there would be a big delay in processing the application, she told me"it's common sense sir, they have been waiting for this for 2 months now, of course there's going to be a delay". I was upset because they sent it to the wrong address and it's not even my initiative not giving them the tax print out yet the agent was telling me to " have some common sense".Their goal was to address to the web forms with 10 business days and it's beyond the date already. I am scratching my head and don't know what to do at all.
I got the automated confirmation email when I submitted the web form and the agent today said"no there's no way we would lose it because it's online".... I was kinda lost and not knowing what else could I do. Any suggestions other than just sit here and wait? I mean there gotta be ways to address this properly and let them hear my concerns rather than getting educated by them to have some common sense... I personally work in a crown corporation and what I heard is anyone could voice their concerns equally to us and we will address them within 24-48 hours respectfully.
Any input is appreciated, thank you all!
However, at beginning of April, I noticed the status changed in my CIC account regarding the additional documents, it said:" we need additional documents to continue processing your application, we will send you a letter or email with details." There is no message at all in the CIC account and no email at all. I was a bit confused about this status change without any correspondence and did some research online and in this forum, only found out the ones who mentioned about this issue were talking about technical issues with IRCC and nothing else.To have the belief in my mind that there would be email or message coming if they do need anything, I kept waiting patiently and ignore that change later on.
2 weeks ago, I logged in the account again and noticed that the status change for additional documents was still there and it still only showed "application received" in ECAS . I started to have some worries and decided to call IRCC call centre. The agent said there was a mail regarding what they need but seems like they have sent it to the wrong address, the wording she used at that time was "they sent you a mail,o wait, it's not even your address...hold on let me see".... I was going to ask for further information regarding why it was sent to the wrong address but she diverted the conversation by asking me to send the request documents through web form and she would let the other end know that I've never received their mail.
The document they required and "only document" they need to go ahead with the app is my 2017 option C print out which I had in my hand 2 months ago. I was extremely upset about the fact that the mail was delivered to the wrong address and I was not doing my due diligence to call them at first when I noticed the change. I sent the option C print out right away through web form.
Yesterday and Today I have been calling them twice but only to get informed that they didn't receive it. I said it's beyond the 10 business days time line but the agent just told me it could take longer and asked me to call again next week. I asked the agent today whether there would be a big delay in processing the application, she told me"it's common sense sir, they have been waiting for this for 2 months now, of course there's going to be a delay". I was upset because they sent it to the wrong address and it's not even my initiative not giving them the tax print out yet the agent was telling me to " have some common sense".Their goal was to address to the web forms with 10 business days and it's beyond the date already. I am scratching my head and don't know what to do at all.
I got the automated confirmation email when I submitted the web form and the agent today said"no there's no way we would lose it because it's online".... I was kinda lost and not knowing what else could I do. Any suggestions other than just sit here and wait? I mean there gotta be ways to address this properly and let them hear my concerns rather than getting educated by them to have some common sense... I personally work in a crown corporation and what I heard is anyone could voice their concerns equally to us and we will address them within 24-48 hours respectfully.
Any input is appreciated, thank you all!
