Helpful info! Thanks for your share.Awesome. I scheduled the pick up on 24th dec but when I check the dhl tracker, there was no updates at all(the tracker will update immediately when they’ve picked up your cert), so I’ve waited a couple more days to let them update the tracker(I thought it was because of its holiday seasons so people worked a bit slower than usual).
I checked it on January 2nd again, no updates, so I called dhl hk hotline(operating 24/7, waiting time last then 5 mins, CS super nice),dhl said when they tried to pick the Cncc up, the police said it wasn’t ready so they couldn’t pick it up. The CS helped me sort that out and ircc had received the cncc on 6th.
So if you don’t see your tracker update on the schedule day, call them right away.