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HELP PLEASE! Airline denied boarding with valid COPR (issued before March 18 2020)

CatB

Star Member
Jul 23, 2021
136
44
Totally agree with you, and will take your advice on sending a complaint to Lufthansa. Of course Lufthansa will not give a straight refund for the missed flight (the way the agent documented passenger absence was no-show) so according to their system, parents just did not show up and the flight carried on. No fault by Lufthansa. They offered a voucher valid for 1 year.

Gonna try and rebook, and if it happens again, backup plan to book with another airline and accept that Lufthansa will have stolen $$$$ for their stupid mistake.

Ill update with the end result.
any news from this case? thats the end result?