Hi guys,
I am February 2020 applicant and recently I received test invitation
Today I tried to do online test and was experiencing technical issues with connecting webcam
I was taking pics of id and myself, webcam seemed to be working before taking the test
Once I started the test, the window popped up saying that it couldn’t be connected to my webcam. I tried to sign in again and again, timing was counting. As a result, I couldn’t complete the test and I already emailed them.
Did anyone experience the same and what did you do?
Thanks!
If there's already an application using the webcam, the test application won't be able to access it AFAIK. For example, if your computer's "Camera" application was open when you tried taking the test, then the test application wouldn't have been able to connect to your camera.
Also, which camera were you using? Was it an in-built webcam or a USB webcam? I have read posts from people that claimed the test application defaults to the in-built webcam even if you have another USB camera connected.
If the camera was not on during the test, it is very likely that your test results would be invalid. Did you get a message after the test? Did you submit the test results or were the results submitted automatically by the test application because you ran out of time?
In all likelihood, you will be asked to take the test again.