@dpenabill Thanks for the humble reply!!!!To be clear, in addition to NOT being an expert, I have NOT been keeping up with information about immigration applications (my focus tends to be issues related to keeping PR and applying for grant citizenship), and in particular I am NOT up-to-date on the spousal sponsorship procedure. I do not know anything about current timelines for those kinds of applications.
That noted, I tend to agree the sponsorship eligibility letter should have been received in less than nine months. How much less I do not know. Even whether this is so, I am less than confident.
BUT if that is taking longer than it should, that may be cause for concern. However, in the absence of any notice or requests from IRCC, the primary objective is to GET IN COMPLIANCE with the Residency Obligation. Which is about staying in Canada and waiting until she is in compliance before engaging with IRCC further (other than responding to any IRCC requests or notices).
It is important to make sure her contact information is correct. Probably no need for a copy of GCMS . . . a help centre telephone call to inquire as to status probably should suffice. Main thing to check for is to make sure she has not missed an important request or notice. (And if none have been missed, good, then she WAITS until she is in compliance with the RO, and AFTER that start looking at pushing the sponsorship application and making a PR card application.)
I hesitate to speculate about what is actually happening, since the variables and possibilities are so numerous, but it is possible the sponsorship application is subject to a hold of some sort pending a review of her admissibility.
IN ANY EVENT . . . so long as she is confident she has NOT missed any requests or notices from IRCC, the prudent approach is probably to simply WAIT two more months or so before pushing anything or applying further for anything.