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Hey my bro is also in the same situation
But there is visa document number, visa Expiry date, but still no passport request sent. Its 28 days since the last update
 
For my parents Super Visa, the tracker says that Eligibility, Medical, Biometrics are completed and background verification is in progress. Does this mean that they have assessed the "sufficient finances/ties to home country" requirement as well, or just basic eligibility (correct visa category, valid travel documents, etc)?

I'm not expecting any issues on background checks, but seeing so many rejection stories based on insufficient ties here, it would be nice to know if that is no longer a concern.

Thanks in advance!
In same boat- background in progress since April 19 update on Tracker- I can see app updated on may 19th but no change ! everything else shows as completed!
 
In same boat- background in progress since April 19 update on Tracker- I can see app updated on may 19th but no change ! everything else shows as completed!
On the tracker do u have visa Document number, visa expiry date and travel document number listed ?
 
Hey my bro is also in the same situation
But there is visa document number, visa Expiry date, but still no passport request sent. Its 28 days since the last update
Did you upload a police clearance? I’m thinking to get a police clearance for my mom and send it by webform ?
 
Quick update- I have received a request to fill out police table (details of police service) today for my Father.
 
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