It was happen 2 me in March 2011 and on enquiry CIC assigned me new file number.
Actually I was assigned a file number started with B..... with my 1st AOR. Later, when I was getting trouble in signing-in, I sent my query to CIC. Then, they gave me another file number started with E..... Now I am using the new-one for checking my ECAS status.
I will recommend you to write email and inform your problem, probably they will assign you new file number. I guess, it's not a system glitch as we are not facing such problem.
SandySurrey said:
Hi,
Please share if anybody has been into same kind of situation