I had submitted my passport & papers via DHL courier to CVAC Austrian branch in Vienna (since my Biometric was submitted in Canada Embassy Vienna itself). Hence it made sense to courier documents in same city/country of Biometric , soon I’d received passport req letter from IRCC. My nightmare has started ever since.
VFS (CVAC) doesn’t acknowledge the receipt of the passport, neither through mail or sms (though services were paid), also support emails & calls Donot help as they do not have any idea about any application, all they ask is to wait.
I understand that once VFS forwards the package/passport to Embassy, they will send an email, but am I to believe that for 10 days they still have not been able to do so. When I ask DHL there’s written confirmation on delivery of same, so without any further guidance I fear that my passport is lost/untracked.
How do I get this at least verified by someone from the CVAC, they are very unprofessional expecting applicants to survive in foreign countries (read Czech Republic) without international identification document (read passport). I can’t even travel to Vienna to face them since I don’t have my passport. I am stuck.
If someone has any idea/experience on this please guide/help me
VFS (CVAC) doesn’t acknowledge the receipt of the passport, neither through mail or sms (though services were paid), also support emails & calls Donot help as they do not have any idea about any application, all they ask is to wait.
I understand that once VFS forwards the package/passport to Embassy, they will send an email, but am I to believe that for 10 days they still have not been able to do so. When I ask DHL there’s written confirmation on delivery of same, so without any further guidance I fear that my passport is lost/untracked.
How do I get this at least verified by someone from the CVAC, they are very unprofessional expecting applicants to survive in foreign countries (read Czech Republic) without international identification document (read passport). I can’t even travel to Vienna to face them since I don’t have my passport. I am stuck.
If someone has any idea/experience on this please guide/help me
