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Correct NOC code for Workforce analyst job!!

Discussion in 'Canadian Experience Class' started by smandalapu, Dec 1, 2017.

  1. Hi, I am wondering if someone can help me figure out the appropriate NOC code for the below responsibilities. I am having a very hard time finding exact/nearest code that fits into Skill O, A or B. Your suggestions are much appreciated.

    • Execution of daily baseline strategies for all portfolios which includes the configuration (strategy control, record selections, job starts/stops/links/recycles), real-time monitoring, and historical reporting.
    • Dialer campaign optimization - ensuring optimal idle times while maintaining industry
    standard abandon rates.
    • Monitor and maintain inbound service level targets, achieved by making real-time
    staffing updates from inbound to blend to outbound states and visa versa.
    • Real-time monitoring of agent states (inbound and outbound), helping to ensure
    consistent talk/update times and informing agents and managers of discrepancies.
    • Work closely with the Intraday Workforce team for the implementation of new or
    changing schedules or rotations.

    Thank you
     

  2. Please provide some context. Job title would help, as would the title of the person you report to. Type of company/organization you work for, what the products/services are, who the customers are... A lot of times, this will distinguish between NOCs...
     
  3. Thanks for your reply!

    I work as a Dialer Analyst reporting to the Work Force Manager in a Bank Contact Centre, that controls the Collections (Account Receivables). The Collection Agents contact clients over the phone (Inbound & Outbound) to make payment arrangements offer payment assistance programs etc. to prevent delinquency of their accounts (rather products such as VISA, Line of Credits, Loans, and Mortgages). This is an overview of the business unit.

    My job is to maintain Service Levels and all other duties mentioned earlier.

    Any further suggestions?

    Thanks..
     
  4. Consider trying to translate that into plain English, there's a lot of jargon. Anyway here's a couple of suggestions -

    http://noc.esdc.gc.ca/English/noc/ViewAllTitlesQuickSearch.aspx?val=6&val1=6314&ver=16&val65=call+centre

    http://noc.esdc.gc.ca/English/noc/ProfileQuickSearch.aspx?val=1&val1=1122&ver=16&val65=analyst
     
  5. Hi, just wanna ask if you've use the 6314 as your NOC. The closest NOC I can think of is 2172. Let me know how'd you go.
     
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  7. Just noticed a job advertisement on Jobbank.gc.ca for the same role that matches my duties under NOC 1122. So I might go with that and see how it goes.
     
  8. Oh okay, thanks. I used 6314 :) will keep you posted
     
  9. Did u apply? If so, good luck with your application. Please keep me posted of any hiccups. Thnx..
     
  10. Which stage are you at?
     
  11. Got my PR!!
     
    jes_ON likes this.
  12. What noc u applies for

    I m also a dislike analyst
     
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