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CIC confirmed they send me AO letter but nothing in Ecas,similar case?

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Star Member
Sep 30, 2008
144
11
I called CIC and they told me that they opened my application in 23 october,they updated my file and said everything is done,I changed my address so currently I have no access to letter or booklet.the agent sent me a link for online booklet .do you have any idea why ecas is not updated yet?